ARIANNA BREALEY LEAL
Subject Matter Expert
San Jose
Summary
Experienced professional and business leader with a strong track record in driving growth, managing data, and leading high-performing teams. Skilled in strategic planning and stakeholder management, consistently delivering impactful results. Recognized for strong collaboration skills and adaptability in dynamic environments.
Overview
4
4
years of professional experience
43
43
years of post-secondary education
2
2
Languages
Work History
Sales Advisor
Concentrix
02.2021 - 10.2021
- My role was central to delivering a seamless customer experience while driving sales performance.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Mentored and coached team members on QA topics and strategies.
CISCO Asset Manager
Teleperformance
11.2021 - 12.2022
- Responsible for analyzing, maintaining and optimizing the install base of global clients, ensuring assets are efficiently tracked, updated, and managed throughout their lifecycle.
- Coordinated and directed regular meetings with customers and internal teams to review install base analysis, asset status, address pending tasks, and resolve potential roadblocks.
- Analyzed asset data to identify improvement opportunities and support long-term budget management and cost optimization for customers.
- Managed risk by conducting thorough due diligence and regular complex data reviews.
Telgian Dispatcher
TELEPERFORMANCE
12.2022 - 10.2023
- Received around 20 to 50 orders a day and successfully dispatched vendors to a location to inspect or repair any specific malfunction on their fire prevention system.
- Answered a high volume of emails from vendors and customer teams to coordinate inspections, repairs, rates, dates and ETAs in order to guarantee a great experience between the customer and vendor.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Received emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units while tracking data in real-time environments.
Youtube Partner Manager
TELEPERFORMANCE
10.2023 - Current
- As a YouTube Partner Manager, I managed a portfolio of over 200 YouTube content creators, providing strategic marketing guidance to optimize their channels and maximize revenue.
- Consistently exceeded quarterly sales targets through proactive pipeline management and diligent prospecting efforts.
- Through data analysis, I tracked performance, identified trends, and offered actionable insights for my clients.
- Currently as an SME, I meet regularly with management to discuss and implement action plans and develop enhancements and strategies to achieve operational objectives.
- Mentor new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Implemented performance reporting to floor management to monitor individual and collective progress, driving accountability and results-oriented behavior among team members.
Education
High School Diploma -
New Lothrop High School
New Lothrop, MI 05.2001 - 01.2020
Bachelor's Degree - Marketing And Graphic Design
UNIVERSIDAD HISPANOAMERICANA
Zapote, San Jose 05.2001 - Current
Skills
- Proficient in Microsoft Office
- Strong attention to detail
- Strong customer service skills
- Sales expertise
- Data management and analysis
- Highly proactive
- Operational streamlining
- Core leadership abilities
- Ability to perform under pressure
- Soft Skills
- Root Cause Analysis
- Effective time management
Timeline
Youtube Partner Manager
TELEPERFORMANCE
10.2023 - Current
Telgian Dispatcher
TELEPERFORMANCE
12.2022 - 10.2023
CISCO Asset Manager
Teleperformance
11.2021 - 12.2022
Sales Advisor
Concentrix
02.2021 - 10.2021
High School Diploma -
New Lothrop High School
05.2001 - 01.2020
Bachelor's Degree - Marketing And Graphic Design
UNIVERSIDAD HISPANOAMERICANA
05.2001 - Current
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