ARIEL FLORES MENA
Tech Support Agent
Summary
Dynamic and detail-oriented professional with experience in customer service and administrative support, bringing strong organisational skills and a commitment to excellence. Demonstrated social media management and effective communication ability, facilitating seamless interactions with clients and suppliers. Ready to leverage skills in a new role that values dedication and a proactive approach to service excellence.
Overview
6
6
years of professional experience
2
2
Languages
Work History
IOS Technical Support
Concentrix
05.2025 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment
- Resolved problems, improved operations and provided exceptional service while multitasking
- Learned and adapted quickly to new technology and software applications.
Gym Receptionist
Impulse Fitness Tres Ríos
01.2024 - 05.2025
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
Office Assistant
SBS Abogados, Terra Campus, San Diego
01.2022 - 03.2022
- Assisted with the preparation of documents and materials for meetings, including agendas and presentations
- Maintained the office filing system
- Helped organize company events and functions
- (Temp Job for 3 months)
AP Agent
Servicios Legales C.R
01.2020 - 04.2020
- Processed high-volume AP transactions with accuracy and efficiency
- Analyzed AP data to identify potential cost savings opportunities
- Collaborated with internal departments to ensure accurate and timely accounts payable
- (Temp Job for 3 months)
Education
B2 English -
Academia Europea
Bachillerato en Educación - Architecture Design
Colegio Técnico Profesional de Granadilla
Skills
- Leadership Skills
- Communication
- Microsoft Office
- Ability to Multitask
- Customer Service
- Computer Skills
Timeline
IOS Technical Support
Concentrix
05.2025 - Current
Gym Receptionist
Impulse Fitness Tres Ríos
01.2024 - 05.2025
Office Assistant
SBS Abogados, Terra Campus, San Diego
01.2022 - 03.2022
AP Agent
Servicios Legales C.R
01.2020 - 04.2020
Bachillerato en Educación - Architecture Design
Colegio Técnico Profesional de Granadilla
B2 English -
Academia Europea
Similar Profiles
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Russel LopezRussel Lopez
Social Media Analyst at ConcentrixSocial Media Analyst at Concentrix
Loai Al-ShannagLoai Al-Shannag
Customer Support Advisor at ConcentrixCustomer Support Advisor at Concentrix
LUCKY VIERNESLUCKY VIERNES
Customer Support Associate at ConcentrixCustomer Support Associate at Concentrix
Ankitkumar PatelAnkitkumar Patel
IOS Technical Support & MAC+ Technical Support at Kellyconnect (Kelly services Canada ltd.)IOS Technical Support & MAC+ Technical Support at Kellyconnect (Kelly services Canada ltd.)