Armando Calvo
San Ramón,Alajuela
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Amazon (AWS)
01.2019 - 02.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Technical Support Associate
Amazon
03.2017 - 12.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
Education
GED -
Ministerio De Educación Pública
Costa Rica10.2016
Skills
- Account Management
- Issue Resolution
- Excellent Communication
- Interpersonal Communication
- Organization and Time Management
- Active Listening
- MS Office
- Attention to Detail
- Customer Service and Assistance
- Dispute Resolution
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Intermediate
B1
Japanese
Beginner
A1
Timeline
Technical Support Specialist
Amazon (AWS)
01.2019 - 02.2022
Technical Support Associate
Amazon
03.2017 - 12.2018
GED -
Ministerio De Educación Pública
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