ASHLEY OSES CORRALES

• Make contract updates, validate data integrity and CRM changes - processing of deal type
agreements that includes E2E management of contract approvals via email that may
include high level executive approvals.
• Validate entries have clean and accurate dates, company codes, descriptions, expiration dates,
etc.
• Manage Title License Agreements - process non-standard agreements for TLA and
standard/non-standard agreements - includes drafting or cleaning up a provided word doc,
creating the contract entry in tools, routing for signatures, etc.
• Update ContractPro and corresponding CRM entries, including but not limited to expiration
dates on auto renewal contracts.
• Upload completed agreements from AdobeSign to ContractPro and update tools as appropriate
to meet 30-day signatory requirements.
• Update tools as appropriate for Publisher company name etc. and ensure all relevant parties are
notified
• Contracts Team SharePoint maintenance.
• Operational excellence- process improvement and implementation, partnering with
engineering to integrate work into existing systems/processes/tools.
o Contract automation
o Approvals dashboard creation
o Manage updates to approval process documentation including approvals
spreadsheet and executive summary templates
• Special Projects as needed.

• Translating oral communication from one language to another during speeches, meetings, conferences, debates, and conversation
• Ability to understand and communicate well with people from all backgrounds or cultures
• Respond to audio calls interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Intake of audio calls from 911, doctors' appointments, parent teacher conferences, law related and others.

• Perform audits and investigations and make corrections on both drivers and user accounts
• Responsible for investigating safety reports and ensuring earners that are on the platform are aligned with Uber standards according to the reports
• Acting on accounts with specific scenarios such as sexual misconduct, verbal, and physical altercations, theft, and others.

• Analyzing third party seller accounts that contain counterfeit and trademark issues to remove the infringement off the Amazon website
• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints in a timely and satisfactory manner
• Handling tools such as Einstein, TRMS, TM
• Process customer orders and handle returns and exchanges
• Document customer interactions and transactions in the company's database
• Shadowing agents: Hearing their calls live and checking on their vocabulary and approaching customers to help improve their skills
• Update customer information as needed.

• Resolving overdue bills and collecting payments from those who owe
• Keeping BGO's assets safe while making sure those responsible for unpaid bills are contacted immediately
• Team up with sales to insure that delinquent accounts are identified in a timely manner
• Coordinated with Sales Operations team to resolve invoice disputes
• Faird Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices along with proper negation.