Ashley Zeynad Martínez Sanchez
Tres Rios,Cartago
Summary
Dynamic Customer Service Representative with a proven track record at Cajera, excelling in problem resolution and customer satisfaction. Skilled in utilizing CRM software to enhance service efficiency and train new team members. Adept at building rapport and ensuring compliance with service standards, contributing to a seamless customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cajera
09.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring seamless customer experiences and satisfaction.
- Assisted in training new team members on company policies and procedures.
- Utilized CRM software to track customer interactions and improve service efficiency.
Education
High School Diploma -
Unidad Pedagogica San Diego
Tres Rios, Costa Rica12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Paperwork processing
- Team development
- Order processing
- Product knowledge
- Administrative support
- Building rapport
- Clerical support
- Product and service solutions
- Customer education
- Dispute resolution
- Store maintenance
- Order fulfillment
- Service standard compliance
- Brand representation
- Sales closing
- Warranty service
Studio Ingeneria Industrial
yoes
Studio Ingeneria Industrial
Llevo según cuatrimestre de esta carrera en la Universidad Fidelitas
Timeline
Customer Service Representative
Cajera
09.2023 - Current
High School Diploma -
Unidad Pedagogica San Diego
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