AUNDANEE SRIWICHAI
South Yarra,VIC
Summary
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Amora Hotel Riverwalk Melbourne
Richmond, VIC
08.2022 - Current
- Communicated effectively with kitchen staff regarding customer orders
- Maintained a positive attitude towards coworkers and customers at all times
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions
- Monitored inventory levels of food items and communicated needs for restocking to management team
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages
- Ensured that all food items were properly labeled and stored according to safety regulations.
Restaurant Manager
4Ten Izakaya
Windsor, VIC
04.2022 - 06.2024
- Supervised and trained staff in customer service, food handling, and safety protocols
- Resolved conflicts among employees in an effective manner
- Established policies for cash handling procedures to maximize security measures
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels
- Monitored food supplies, ordered necessary items to maintain adequate stock levels
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Team Leader
The Rice Paddy Thai Restaurant
South Yarra, VIC
12.2019 - 02.2024
- Resolved customer complaints in an effective manner while maintaining a high level of customer service
- Provided excellent customer service by answering questions, making recommendations and accommodating special requests
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
Guest Experience Officer (Food and Beverage)
Bayview Eden Melbourne Hotel
Melbourne, VIC
09.2021 - 12.2022
- Responded promptly to customer inquiries or complaints in a polite manner
- Participated in regular meetings with upper management regarding progress updates on current initiatives
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines
- Monitored inventory levels of food items and communicated needs for restocking to management team
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers
- Assisted other staff members in setting up banquet events according to customer requests.
Barista & All-rounder
Time Café
Melbourne, Vic
12.2019 - 12.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Provided excellent customer service by responding to inquiries quickly and professionally
- Stocked shelves with ingredients needed to make coffee drinks
- Prepared specialty coffee drinks
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Cafe Supervisor
Green Lane Cafe
Melbourne, Vic
12.2018 - 11.2019
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Completed opening and closing checklists
- Calculated charges, issued table checks and collected payments from customers
- Checked order accuracy and food quality before delivering to customers.
Restaurant Supervisor
Le Thai Chef Restaurant
Geelong, VIC
12.2016 - 11.2018
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met
- Inspected dishes before they were served to verify that presentation met quality standards
- Assigned duties and shifts to restaurant staff according to workload requirements
- Trained new employees on restaurant policies and procedures.
Education
Diploma Hospitality -
PAX INSTITUTE OF EDUCATION
Certificate4 of Cookery -
PAX INSTITUTE OF EDUCATION
Certificate3 of Cookery -
PAX INSTITUTE OF EDUCATION
General English -
ILSC-MELBOURNE
BBA Business Administration/Accounting -
Rajamangala University of Technology Lanna
Skills
- Reliability and punctuality
- Adaptability under pressure
- Cross-Training Capabilities
- Safe Food Handling
- Time Management
- Problem-solving abilities
- Task Prioritization
- Self Motivation
Certification
- Food safety Certificate (SITXFSA101, SITXFSA001)
- Responsible Service of Alcohol (RSA)
- Certificate lll in Kitchen operation
References
References available upon request.
Timeline
Food and Beverage Attendant
Amora Hotel Riverwalk Melbourne
08.2022 - Current
Restaurant Manager
4Ten Izakaya
04.2022 - 06.2024
Guest Experience Officer (Food and Beverage)
Bayview Eden Melbourne Hotel
09.2021 - 12.2022
Team Leader
The Rice Paddy Thai Restaurant
12.2019 - 02.2024
Barista & All-rounder
Time Café
12.2019 - 12.2021
Cafe Supervisor
Green Lane Cafe
12.2018 - 11.2019
Restaurant Supervisor
Le Thai Chef Restaurant
12.2016 - 11.2018
Diploma Hospitality -
PAX INSTITUTE OF EDUCATION
Certificate4 of Cookery -
PAX INSTITUTE OF EDUCATION
Certificate3 of Cookery -
PAX INSTITUTE OF EDUCATION
General English -
ILSC-MELBOURNE
BBA Business Administration/Accounting -
Rajamangala University of Technology Lanna
- Food safety Certificate (SITXFSA101, SITXFSA001)
- Responsible Service of Alcohol (RSA)
- Certificate lll in Kitchen operation
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