Axel Rojas Salas
Entrepreneur
Alajuela
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques. Knowledge in Computer Science subjects such as Networking, Software and Hardware management and Electronics with background with a current personal entrepreneurship in such areas.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Costumer Service Agent
Concentrix
Aurora, Heredia
03.2024 - 12.2024
- I assisted costumers with professionalism and empathy with queries about financial situations, assuring accurate information in a fast passed environment. Managed approximately 50 calls with a standard time of 6 minutes.
- Explaining customers about specific situations in a clear, understandable and positive way was a daily basis task. At least 15 percent of the costumers on a day left a survey at the end of my call.
- Effectively managing escalations from dissatisfied customers was a constant requirement at the position.
- Learned to allow information to costumers adhering to policies and also way more about professionalism.
Waiter
Mi Rancho Restaurant
San Ramon, Alajuela
10.2019 - 02.2020
- Managing high volume of costumers efficiently and effectively, working as a team with my coworkers with proper communication. Handled around 20 tables on a Saturday.
- Sharing knowledge about the menu items to tourists and nationals, allowing the costumer to make a decision with proper information was really important. 50 percent of the time costumers choose the option that I offered.
- Learned to deal with tough costumers in a professional and polite way.
Education
Bachelor of Science - Electronic Engineering
Universidad Hispanoamericana
Heredia, Costa Rica 01.2025 - Current
Certificate of Technical Studies - Electronics
INCECOM
San Jose, Costa Rica 02.2024 - 12.2024
Associate of Science - Computer Science
University of The People
California 01.2022 - 05.2024
CISCO Certificate - IT Essentials
Universidad De Costa Rica
San Jose, Costa Rica 09.2023 - 11.2023
Skills
Customer service
Empathetic and genuine
Information verification
Time management
Active listening
Task prioritization
@playhack_custom
Playhack is my entrepreneurship in which I offer repair and maintenance for videogames consoles. I have previous experience with soldering components into motherboards and testing voltages. This entrepreneurship has improved my capacity in working with boards and identify their components, as well as ways to test voltages within the board. Also to diagnose a board according to voltages and symptoms like not charging or variation in voltage and current. Not giving image (check the LCD controller, the LCD connector or even the LCD display) and more tests.
Timeline
Bachelor of Science - Electronic Engineering
Universidad Hispanoamericana
01.2025 - Current
Costumer Service Agent
Concentrix
03.2024 - 12.2024
Certificate of Technical Studies - Electronics
INCECOM
02.2024 - 12.2024
CISCO Certificate - IT Essentials
Universidad De Costa Rica
09.2023 - 11.2023
Associate of Science - Computer Science
University of The People
01.2022 - 05.2024
Waiter
Mi Rancho Restaurant
10.2019 - 02.2020
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