Executive English - English
INA
San Jose 01.2012 - 12.2012
Axl Quiros
Telecom Provisioner/deployment Specialist
San Hoae
Summary
Results-driven provisioning agent and project coordinator with over
three years of experience in telecommunications and customer
support. Currently at Nearlinx, skilled in managing ethernet, DIA,
and P2P loop orders, ensuring accuracy, and fostering
communication with local exchange carriers. Proven track record of
collaborating with cross-functional teams to meet project
requirements and enhance process efficiency.
Education
High School Diploma -
Bachillerato Por Madurez Aserrí • 02/2010 - 12/201
San Jose 01.2014 - 12.2014
CCNA 1 CCNA 2 -
UCR
San Jose 01.2015 - 12.2015
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Project Coordinator /Deployment Specialist
Nearlinx/ Mosaic Networx
09.2024 - Current
- Service Delivery Management: Acted as the primary customer
liaison to ensure on-time delivery and customer satisfaction for
Mosaic products, including SD-WAN, managed services, circuit
installations, and Hosted VoIP. - Project Oversight: Led cross-functional teams, enhancing
customer satisfaction through strategic project management and
efficient service delivery. - Requirements Gathering: Collaborated with Sales and
customers to define precise order requirements, establishing
clear project deliverables, roles, and responsibilities. - Project Planning: Developed and managed comprehensive
project plans; conducted status meetings to keep stakeholders
informed of project progress for both customer and internal
initiatives. - Vendor Management: Oversaw vendor deliverables, ensuring
accuracy and timely service activation; coordinated customer
integration and addressed deployment issues effectively. - Technical Configuration: Configured wholesale and enterprise
voice and data applications, including Hosted PBX, SIP Phones,
and SIP Trunks
Provisioning Agent/Project Coordinator Team lead
Nearlinx / Windstream
02.2022 - 09.2024
- Supported sales teams by providing them with accurate inventory data and lead times for better customer service delivery.
- Maintained optimal stock levels, ensuring timely order placement and delivery.
- Handled all aspects of order management from processing to invoicing, streamlining workflow for enhanced efficiency.
- Played a key role in the successful integration of new software tools that improved overall departmental functionality.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Skills
Project coordination
Project management
Problem-solving
Time management
Team leadership
Team coordination
Attention to detail
Flexible and adaptable
Detail-oriented