Summary
Education
Overview
Work History
Skills
Generic

Axl Quiros

Telecom Provisioner/deployment Specialist
San Hoae

Summary

Results-driven provisioning agent and project coordinator with over
three years of experience in telecommunications and customer
support. Currently at Nearlinx, skilled in managing ethernet, DIA,
and P2P loop orders, ensuring accuracy, and fostering
communication with local exchange carriers. Proven track record of
collaborating with cross-functional teams to meet project
requirements and enhance process efficiency.

Education

Executive English - English

INA
San Jose
01.2012 - 12.2012

High School Diploma -

Bachillerato Por Madurez Aserrí • 02/2010 - 12/201
San Jose
01.2014 - 12.2014

CCNA 1 CCNA 2 -

UCR
San Jose
01.2015 - 12.2015

Overview

3
3
years of post-secondary education
3
3
years of professional experience

Work History

Project Coordinator /Deployment Specialist

Nearlinx/ Mosaic Networx
09.2024 - Current
  • Service Delivery Management: Acted as the primary customer
    liaison to ensure on-time delivery and customer satisfaction for
    Mosaic products, including SD-WAN, managed services, circuit
    installations, and Hosted VoIP.
  • Project Oversight: Led cross-functional teams, enhancing
    customer satisfaction through strategic project management and
    efficient service delivery.
  • Requirements Gathering: Collaborated with Sales and
    customers to define precise order requirements, establishing
    clear project deliverables, roles, and responsibilities.
  • Project Planning: Developed and managed comprehensive
    project plans; conducted status meetings to keep stakeholders
    informed of project progress for both customer and internal
    initiatives.
  • Vendor Management: Oversaw vendor deliverables, ensuring
    accuracy and timely service activation; coordinated customer
    integration and addressed deployment issues effectively.
  • Technical Configuration: Configured wholesale and enterprise
    voice and data applications, including Hosted PBX, SIP Phones,
    and SIP Trunks

Provisioning Agent/Project Coordinator Team lead

Nearlinx / Windstream
02.2022 - 09.2024
  • Supported sales teams by providing them with accurate inventory data and lead times for better customer service delivery.
  • Maintained optimal stock levels, ensuring timely order placement and delivery.
  • Handled all aspects of order management from processing to invoicing, streamlining workflow for enhanced efficiency.
  • Played a key role in the successful integration of new software tools that improved overall departmental functionality.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Skills

Project coordination

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Axl Quiros Telecom Provisioner/deployment Specialist