Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ayni Salazar

SENIOR MANAGER

Summary

Dynamic Senior Operations Manager with over ten years of experience driving operational excellence and enhancing client relationships. Expertise in decision-making, leadership, and time management empowers the successful execution of strategic initiatives and service level agreements. A proven track record in fostering a positive work environment that encourages employee engagement and continuous development is complemented by a commitment to surpassing financial goals through effective forecasting and budgeting. Passionate about mentoring teams to achieve outstanding results while ensuring adherence to company policies and operational standards. Dedicated to implementing best practices that elevate performance and client satisfaction.


Overview

5
5
years of professional experience
2
2
Languages

Work History

Senior Operations Manager

Concentrix
09.2022 - 06.2025
  • Maximized revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
  • Managed and reviewed operational reports
  • Created and maximized relationships with client partners
  • Provided leadership and guidance to direct reports to ensure consistent administration of company policies and standards
  • Conducted regular one-on-ones with direct reports to review individual performance, the performance of their team and offered on-going developmental coaching
  • Created a positive work environment through employee engagement; resolved employee relation issues in a professional and timely manner
  • *Participated in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • *Implemented best practices and over-deliver for clients, drives consistent performance.

Operations Manager

Concentrix
01.2022 - 09.2022
  • Designed systems and procedures to boost service quality and internal communications.
  • Lead a High-performance team and ensured adherence to goals and KPI's

Senior Team Leader

Concentrix
08.2020 - 01.2022
  • Managed a large team by setting goals, delegating responsibilities and tracking performance
  • Produced operational reports and mentored staff on compliance and best practices
  • Conducted team member meetings and updated members on best practices and continuing expectations.

Education

International Lean Six Sigma Group

Skills

Strategic planning

Employee coaching

Employee engagement

Performance improvement

KPI tracking

Operations management

References

References available upon request

Timeline

Senior Operations Manager

Concentrix
09.2022 - 06.2025

Operations Manager

Concentrix
01.2022 - 09.2022

Senior Team Leader

Concentrix
08.2020 - 01.2022

International Lean Six Sigma Group
Ayni SalazarSENIOR MANAGER