Dynamic Senior Operations Manager with over ten years of experience driving operational excellence and enhancing client relationships. Expertise in decision-making, leadership, and time management empowers the successful execution of strategic initiatives and service level agreements. A proven track record in fostering a positive work environment that encourages employee engagement and continuous development is complemented by a commitment to surpassing financial goals through effective forecasting and budgeting. Passionate about mentoring teams to achieve outstanding results while ensuring adherence to company policies and operational standards. Dedicated to implementing best practices that elevate performance and client satisfaction.
Strategic planning
Employee coaching
Employee engagement
Performance improvement
KPI tracking
Operations management