Ayuran Martinez
Cartago, Cartago
Summary
Dynamic and results-oriented professional with a proven track record of success in achieving goals and delivering high-quality performance across various sectors. Possesses strong leadership skills and an ability to work collaboratively within teams to drive success.
Personable and diligent candidate with knack for resolving customer inquiries and ensuring satisfaction. Familiar with billing processes and adept at using software tools to manage and track accounts efficiently. Committed to providing accurate and timely support to enhance customer experiences and streamline billing operations.
Overview
2
2
years of professional experience
Work History
Billing Customer Service Representative
Concentrix/Goldman
09.2024 - Current
- Managed billing inquiries and resolved discrepancies for customers efficiently
- Collaborated with the billing department to streamline billing processes and improve customer satisfaction
- Handled confidential billing information in compliance with company policies and procedures
- Trained new staff on billing procedures and customer service best practices
- Assisted customers with understanding their billing statements and resolving payment issues
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
Customer Service
Concentrix/Humana
02.2023 - 09.2024
- Handle pharmacy products and information
- Handle back to back calls and interactions per day
- Work with privacy info
- Place orders and cards of customer
- Handle many types of health insurances
- Provided exceptional customer service with product recommendations, increasing sales revenue.
Education
Bachelor -
Instituto Santo Tomas
Cartago, CRINA (Instituto Nacional del Aprendizaje)
Cartago, CRSkills
- Sales Improvement
- Collaboration
- Confidential Information Management
- Staff Training
- Billing Procedures
- Privacy Information Handling
- Payment processing
- Teamwork
- Computer skills
Hobbies
- Currently studying philosophy in Nueva Acropolis
- Active voluntary in Nueva Acropolis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Customer Service Representative
Concentrix/Goldman
09.2024 - Current
Customer Service
Concentrix/Humana
02.2023 - 09.2024
INA (Instituto Nacional del Aprendizaje)
Bachelor -
Instituto Santo Tomas
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