Excel
Sharon Chavarría Carranza
Business Administration Technician
Alajuela,Alajuela
Summary
Driven by results, adept in document review and problem-solving, I significantly enhanced document management processes at Establishment Labs. Leveraging skills in Microsoft Office and adaptability, I streamlined compliance and improved efficiency, ensuring high-quality standards across multiple roles, including a pivotal position at Amazon, where I fostered positive employee experiences.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Documentation Clerk
Establishment Labs
11.2023 - Current
- Review digitally controlled documents for approval or rejection.
- Receive, review, scan, and file controlled physical documents from across the company.
- Respond to inquiries about physical and digital documents.
- Address, resolve, and follow up on Compliance Quest requests in JIRA.
- Prepare weekly reports on pending training, policy updates, and expired training for company employees.
- Coordinate the shipment of boxes with forms to the company’s external warehouse.
- Upload documents requested via the JIRA platform to the Compliance Quest system for approval and follow-up.
Manufacturing Operator
Establishment Labs
04.2022 - 10.2023
- Carry out assembly and manufacturing tasks of products, following technical specifications.
- Inspect finished products to ensure quality and meet company standards.
- Provided support to the Record Keeper in the department.
- Managed the scheduling, inspection, and packaging of chips.
- Operate and monitor machinery and production equipment according to established standards.
- Collaborate with the team to meet production objectives and established deadlines.
HR Contact Center Associate
Amazon
10.2021 - 02.2022
- Effectively resolved customer inquiries by navigating both basic questions and intricate matters related to licensing, disabilities, and workplace adjustments.
- Managed documentation requests and adherence to standard operating procedures, escalating issues when necessary.
- Fostered a supportive and empathetic environment in all customer communications, ensuring a positive experience.
- Manage and resolve employee problems or concerns, ensuring a quick and effective response.
- Assist in the management and updating of employee databases, ensuring the accuracy of the information.
Administrative Support
Hermosal Granja Avícola S.A
07.2019 - 10.2021
- Entered sales invoices into the system in an accurate and timely manner.
- I recorded payment receipts in the accounting system, ensuring correct accounting.
- I maintained strict control over accounts receivable and payable, in addition to managing the petty cash fund efficiently.
- Responded to inquiries from various clients via phone and email, ensuring high-quality customer service.
- Performed monthly bank reconciliations to ensure accuracy of balances and detect discrepancies.
- Monitored and controlled operating expenses, looking for opportunities to optimize costs and improve efficiency.
Education
Technician - Business Administration
Castro Carazo University
San José, Costa Rica 05.2023 - 04.2024
High School Diploma -
C.T.P Jesús Ocaña Rojas
Alajuela 02.2014 - 12.2016
Skills
Filing systems
Microsoft Office
File Management
Verbal Communication
Document Review
Information Management
Report Preparation
Problem-solving abilities
Adaptability and Flexibility
Software
Word
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Documentation Clerk
Establishment Labs
11.2023 - Current
Technician - Business Administration
Castro Carazo University
05.2023 - 04.2024
Manufacturing Operator
Establishment Labs
04.2022 - 10.2023
HR Contact Center Associate
Amazon
10.2021 - 02.2022
Administrative Support
Hermosal Granja Avícola S.A
07.2019 - 10.2021
High School Diploma -
C.T.P Jesús Ocaña Rojas
02.2014 - 12.2016