Bayron Rosales
Administrative Assistant
Choloma
Work Preference
Summary
Results-driven Bilingual Professional (English/Spanish) with extensive experience as an Administrative Assistant, Subject-Matter Expert, and Assistant Property Manager focused on Customer Experience. Proven track record executing critical commercial real estate operations, auditing financial entries, and ensuring strict legal compliance. Expert user of industry-standard systems including Yardi Voyager, M-Files, and specialized omnichannel customer service tools to drive operational efficiency and optimize tenant satisfaction in corporate, fast-paced environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Administrative Assistant / APM Customer Experience
Relay Human Cloud (Boxer Property)
06.2025 - Current
- Property Management Operations (APM Support): Execute critical operational workflows for Boxer Property, including conducting monthly QA inspections across properties (mechanical, electrical, lighting issues, and maintenance systems) and managing food court inspections using M-Files.
- Financial Operations & Invoice Review: Code, review, and approve corporate invoices; process daily check requests and time sheets; and track specialized sales and sales tax metrics for commercial properties.
- Tenant Financials & Yardi Voyager Management: Utilize Yardi Voyager to audit payment histories, pull financial statements, and act as the primary bilingual contact for Spanish-speaking and U.S. tenants regarding past-due accounts, NSF issues, and upcoming lockouts.
- Compliance & Legal Documentation: Review and track tenant compliance, including auditing quarterly liquor licenses, issuing formal violation letters via property manager templates, and coordinating customer-affecting maintenance projects.
- Internal Audit & Leadership Reporting: Compile and distribute monthly and weekly performance logs, including Case Creation metrics, Past-Due Case Excel sheets, and General Ledger (GL) reports to property and direct managers.
Subject-Matter Expert & Customer Service Representative
Zero Variance by Ubiquity (Smartpay Campaign)
09.2020 - 06.2025
- Leadership & Team Guidance: Promoted to Subject-Matter Expert (SME) to lead floor representatives, providing operational guidance, dealer support, and coaching to enhance team performance and ensure top-tier customer service quality.
- Compliance & Legal Documentation: Processed and reviewed sensitive legal documentation, including bankruptcy filings (Chapter 13) and debt reviews from third-party collection agencies, ensuring 100% adherence to compliance guidelines.
- Fraud Prevention & Verification: Executed rigorous identity verification and fraud prevention protocols to secure customer accounts and mitigate financial risks during the purchase onboarding process.
- Escalation & Case Management: Resolved complex client complaints via omnichannel support (email, chat, and phone) using Five9, Customer Assist, and Freshdesk, efficiently escalating high-priority cases to U.S.-based operations teams for quick resolution.
- Logistics & Order Validation: Validated shipping, tracking, and delivery information with major carriers (FedEx, USPS, and UPS) to guarantee accurate order fulfillment and resolve logistics issues.
Education
Web Desing - Web Development
Ceutec Honduras
Honduras 07.2026 - Current
High School Diploma -
Institute Eduardo H. Chevez
El Progreso, Honduras 05.2001 -
Skills
Property & Real Estate Operations: Commercial Real Estate Operations, Tenant Relations, Quality Assurance (QA) Inspections, Vendor Coordination
Financial Management: General Ledger (GL) Reporting, Invoicing & Billing, Corporate Invoice Review, Sales Tax Tracking, Check Requests
Compliance & Customer Care: Chapter 13 Bankruptcy Processing, Identity Verification & Fraud Mitigation, Omnichannel Support, Compliance Auditing
Software & Platforms: Stemmons Central, Yardi Voyager, M-Files, Five9, Customer Assist, Freshdesk, Microsoft Excel, Google Workspace
Customer service
Computer skills
Administrative support
Microsoft Word
Time management
Customer and client relations
I enjoy cooking in my free time
I love experimenting in the kitchen and trying new recipes.
Timeline
Web Desing - Web Development
Ceutec Honduras
07.2026 - Current
Administrative Assistant / APM Customer Experience
Relay Human Cloud (Boxer Property)
06.2025 - Current
Subject-Matter Expert & Customer Service Representative
Zero Variance by Ubiquity (Smartpay Campaign)
09.2020 - 06.2025
High School Diploma -
Institute Eduardo H. Chevez
05.2001 -