Beltran Saenz Chinchilla

At Amadeus, I helped hotels and hotel chains around the world use a backend tool to manage their systems. I supported them with different features and made sure they knew how to use the tool on their own. Since they could log in directly, I walked them through the steps so they felt confident doing it themselves.

My main goal was to help customers understand how to use the Amadeus platform to manage and improve their hotel revenue. I gave remote support using screen-sharing tools, solving problems quickly without interrupting their day.

I handled urgent cases and worked fast to fix issues that could affect business. For more complex problems, I acted as the go-to person, offering extra help when needed. I also looked into technical issues and found solutions to keep everything running smoothly.

Part of my job was keeping an eye on system performance to catch any problems early and make sure everything stayed on track.

At Western Union (Contractor via Infotree), I worked as a fraud analyst, keeping an eye on digital transactions in real time to spot anything suspicious. I helped set up the first inbound team focused on digital cash transfers, and worked closely with customers—especially seniors—to let them know when fraud was detected and help reduce the impact.

I looked through large amounts of data to find patterns and unusual activity. When something didn’t look right, I gathered evidence like written statements, financial records, and audio files to support the investigation. I also reviewed reports and flagged transactions that seemed off.

Alongside the technical work, I made sure to give great customer service to both clients and coworkers. I joined team discussions to share fraud trends and come up with new ways to fight cybercrime. Whether it was a routine call or an urgent case, I stayed calm and focused, always aiming to help people feel supported and protected.

While working at Kareo, I helped medical practices across the U.S. clean up and organize their data. That meant fixing mistakes, removing duplicates, and making sure everything was in the right format before uploading it into our system. I also helped standardize the data so it could be used, tracked, and stored properly.

Some days I worked directly with medical records—formatting documents, uploading files, and solving issues with incoming and outgoing data. Other times, I joined meetings to understand what each project needed and helped plan how the data should be set up.

Comparing customer data with Kareo’s system, spotted differences, and made adjustments so everything fit. I paid close attention to detail to keep the data clean and reliable.

I kept track of customer requests, managed cases, and took clear notes to help improve how we handled support and data services.

Working in a different role at CWT didn’t just mean helping customers with travel issues—it also gave me the chance to work closely with hotel partners and learn how to handle complaints in a way that worked for both the client and the company. I trained team members on best practices, helped improve how we worked together, and saw firsthand how being adaptable is key—especially when working across different industries or switching roles within the same one.

This is also where I started working with hotel corporations. We provided them with a program to manage their daily tasks and view corporate rates. I kept hotel data updated and supported virtual payments using Conferma Web Pay.

I explained tech tools in simple terms so coworkers and clients could understand and use them easily. I helped users with basic troubleshooting and made sure all support requests were documented for future reference. I also worked to improve product integrations by showing clients how our services stacked up against others.

At Carlson Wagonlit Travel, I worked as a travel counselor. I helped customers with their travel plans and solved problems when things didn’t go as expected. I trained team members on the travel policies of the companies we supported, kept hotel data updated, and helped with virtual payment systems. I also explained complicated tools in a way that was easy for coworkers and clients to understand.

I like making things easier for people—whether that means talking clearly, fixing issues quickly, or helping teams work better together. I believe good service starts with listening, and I bring that mindset to every conversation.

I worked as a fraud analyst focused on digital money transfers, monitoring real-time queues to spot suspicious activity. I helped launch the first inbound team for digital cash transfers and played a key role in a project that used voice recognition to track Romanian scammers.

My job involved reviewing and investigating irregular transactions, analyzing large sets of data to find fraud patterns, and keeping detailed records of suspicious activity. I worked closely with the team to share trends and come up with new ways to fight fraud. I also contacted customers—especially senior citizens—to alert them about fraud and reduce the impact.

Alongside the technical work, I made sure to provide great customer service to both clients and internal teams. I logged incident reports carefully and helped identify areas where stronger security was needed to protect users and the business.