Bernal Corrales Mora
Summary
Professional data specialist with strong analytical skills and focus on data accuracy and integrity. Proven ability to streamline data processing workflows and collaborate effectively within cross-functional teams to achieve measurable results. Known for adaptability and reliability in dynamic environments, with expertise in data entry, database management, and data analysis using industry-standard tools.
Overview
7
7
years of professional experience
Work History
Data Processor /Senior Back Office Executive
Wyde Corporation - Costa Rica Branch
09.2021 - 01.2025
- I served as a team leader on various projects for an account for Hewlett Packard, where I was in charge of the quality control team for new orders for the opening or refresh and additional orders of equipment for the IHG hotel chain in the United States, Canada, and the Caribbean. Additionally, I was responsible for the software license assignment team for the devices that required it, as well as handling the process of returns, replacements of damaged equipment, and fee and order charges via credit cards.
- Achievements: In just2 months, I managed to reduce errors in the quality control and new order process to2%, thanks to the implementation of protocols and standardization of processes, supported by the creation of Excel tools to automate processes and avoid human error, ensuring a notable improvement in the project.
Data Processor / Back Office
FullConTour SRL
05.2018 - 03.2020
- I was in charge of the data processing team, this company was dedicated to designing dental parts and implants among my main duties were distributing the work among the designers in such a way as to meet the daily design targets equitably during both work shifts, ensuring my team was well-trained for these tasks, keeping individual production counts, generating daily reports and sending them, processing these reports to maintain a record of metrics
- Achievements: During the first4 months, I identified the patterns of each designer, recognizing weaknesses and strengths, which allowed me to better understand which areas to reinforce.
- By creating an Excel tool, I was able to develop a better work plan so that each one could reach the target and gradually improve on the designs that took them more time, resulting in a70% increase in production.
Education
Technical Degree - Data Analysis
TEC
Data Analysis with Excel
Great Learning
09.2023
Professional Foundations in Data Analysis
Microsoft and LinkedIn
04.2023
High School Diploma - undefined
Liceo de Gravilias
12.2016
Skills
- Ability to learn
- Communication skills
- Knowledge in MS Office
- Organizational skills
- Teamwork
- Analytical thinking
- Results-oriented
- Proactivity
- Conflict resolution
- Staff training
Languages
Spanish
Proficient
C2
English
Upper intermediate
B2
Training
- Computer Operator (2003-07)
- Technical Support and PC Maintenance (2003-10)
- Microsoft Word, Excel, Outlook, and PowerPoint Operator (2015-03)
- Customer Service, Handling Objections, and Dealing with Angry Clients (2015-03)
- Diction and Vocalization (2015-03)
Timeline
Data Processor /Senior Back Office Executive
Wyde Corporation - Costa Rica Branch
09.2021 - 01.2025
Data Processor / Back Office
FullConTour SRL
05.2018 - 03.2020
Data Analysis with Excel
Great Learning
Professional Foundations in Data Analysis
Microsoft and LinkedIn
High School Diploma - undefined
Liceo de Gravilias
Technical Degree - Data Analysis
TEC
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