DAYSY MARTINEZ
Houston
Summary
Well qualified, detail-oriented and driven professional with expertise in managing and administrating daily workplace tasks.
Overview
11
11
years of professional experience
Work History
Air Logistics Revenue Care Specialist
Kuehne+Nagel
02.2022 - Current
- Analyze, maintain and ensure accurate system loading of customer tariffs by using Airfreight 2.0 methodology to communicate when updates are needed
- Pre-audit all elements and execute internal billings required for our Kuehne+Nagel invoices
- Monitor SSC performance related to Finance/Billing processes
- Monitor and action using Airfreight 2.0 Tag methodology to ensure complete and accurate vendor cost elements related to Operational Care Centre actions (accruals; payables)
- Drive and maximize charge code automation and auto-close function
- Manage FSL status through accurate GP confirmation on a daily basis
- Execute timely invoicing according to our corporate standards.
Personal Banker/Bank Officer
Prosperity Bank
09.2015 - 02.2022
- Worked with clients to address and respond to client and partnership management issues
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database
- Backed up teller team by handling needs of new and existing customers at main counter
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Recorded transactions by logging cashier\'s checks, and other special services; preparing currency transaction reports
- Complied with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof
- Contributed to team effort by accomplishing related results as needed.
Store Associate-Photo Lab Technician
Sam's Club
08.2011 - 05.2015
- Assist fellow team members with daily duties, while accomplishing other assigned duties, and all customer service responsibilities
- Accepted and completed in-person and online orders for photographs and photo merchandise
- Closely followed all company policies and procedures when handling money and interacting with customers
- Kept logs of all maintenance performed on all equipment in department
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes
- Managed photo lab inventory, placing orders for toner, ink, and paper when supplies were low
- Managed escalated customer orders to meet aggressive deadlines and special orders
- Maintain and design assigned areas and displays sections, for seasonal events, weekly sales, advertising projects and all marketing events
Education
Associate of Arts Business -
Houston Community College
Skills
- Prioritization and Time Management
- Verbal and Written Communication
- Multitasking and Prioritization
- Records Management Software
- Record Sorting and Filing
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Relationship building and management
Timeline
Air Logistics Revenue Care Specialist
Kuehne+Nagel
02.2022 - Current
Personal Banker/Bank Officer
Prosperity Bank
09.2015 - 02.2022
Store Associate-Photo Lab Technician
Sam's Club
08.2011 - 05.2015
Associate of Arts Business -
Houston Community College
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