BEVERLY MANT
Mermaid Beach,Gold Coast
Summary
Organized and dependable candidate successful in managing multiple priorities with a positive attitude with a background in property and operations management, I offer a unique perspective on quality and auditing coordination. My experience in overseeing property operations equips me with a keen eye for detail and a thorough understanding of operational processes. I am skilled in conducting analysis, identifying areas for improvement, and implementing quality control measures to ensure compliance with industry standards. I am dedicated to driving continuous improvement and maintaining high standards of quality in all aspects of the organization.
Overview
18
18
years of professional experience
Work History
Operational Services Officer
Queensland Health
10.2021 - Current
Customer Service Officer / Advisor
Concentrix
01.2024 - 03.2024
Facility Cleaner
The Star Gold Coast
06.2022 - 03.2024
Restaurant Busser
Airport Retail Enterprises
02.2021 - 11.2021
Administrative Manager
Tianci Limited Aluminium And Glass Works Supply
06.2018 - 12.2020
Attendant
SkyPoint Observation Deck
12.2017 - 06.2018
Housekeeping Manager
Challenger Services Group
09.2016 - 12.2016
- This was a newly established and much needed role within this organisation
- It required me to:
- Manage a team of 20 housekeepers, overseeing the daily productivity and workflow to consistently surpass quality standards.
- Deliver strong leadership by training and mentoring new personnel to enhance the quality of service and performance.
- Assign housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements.
- As part of the role I developed and implemented the following initiatives:
- A safe and healthy working environment by identifying, assessing, and mitigating workplace hazards.
- Proactively managed risks to minimize their impact on all organizational operations.
- Ensured all processes were clearly documented, reviewed, and updated regularly to reflect current best practices.
Project Manager
Air Niugini
08.2015 - 12.2015
- I was promoted to this position after 2 years in Purchasing / Catering @ Air Niugini
- I was required to:
- Streamline project processes by implementing agile methodologies, resulting in increased efficiency and reduced costs.
- Establish effective communication among team members for enhanced collaboration and successful project completion.
- Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Manage risk assessments and implement mitigation strategies to minimize potential issues during project execution.
- Coordinate cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentor junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepare detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Purchasing Manager / Catering Manager
Air Niugini
08.2013 - 07.2015
- This was a dual role within the airline
- It required me to:
- Achieve cost savings by negotiating contracts and pricing with suppliers.
- Streamline procurement processes for increased efficiency and reduced lead times.
- Manage supplier relationships to ensure timely delivery of products and services.
- Implement strategic sourcing initiatives, reducing overall purchasing costs.
- Collaborate with cross-functional teams to identify cost-saving opportunities in the supply chain.
- Develop risk management strategies to mitigate potential disruptions in the supply chain.
- Analyze market trends and adjusted procurement strategies accordingly for optimal results.
- Evaluate supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
- Optimise inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Reduce order processing time by automating purchase orders and invoicing systems.
- Enhance supplier diversity program, fostering stronger partnerships with minority-owned businesses.
- Establish long-term agreements with strategic suppliers, securing favourable pricing and delivery terms.
- Lead cross-functional team in executing cost reduction initiatives, resulting in significant savings on material purchases.
Executive Housekeeping Manager /Operations Manager
Airways Hotel And Residences
11.2008 - 03.2013
- Starting out as the Executive Housekeeping, my role soon expanded to include Operations Manager as the complex grew to include a Residences component
- I was required to:
- Hotel
- Enhance overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Streamline housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduce operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensure compliance with safety regulations, maintaining a safe work environment for all employees.
- Manage a team of (mainly indigenous) housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Develop and execute preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Build strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Residences
- Source furniture, fixtures and fittings of the entire building design, and scheduled phases for the building / team member housing projects consisting of 138 units.
- Monitor project performance to identify areas of improvement and made necessary adjustments along the way.
- Additionally, coordinate with cross-functional teams to effectively resolve project issues and mitigate risks that arose during the project's establishment.
Property Contracts Manager
Ray White Real Estate
04.2006 - 10.2008
- This was a newly established position within this agency
- It required me to:
- Streamline contract processes by implementing standardized templates and procedures.
- Negotiate favourable contract terms for clients, resulting in cost savings and risk reduction.
- Manage a portfolio of complex contracts, ensuring compliance with company policies and legal requirements.
- Develop strong relationships with internal stakeholders to understand their needs and achieve mutually beneficial outcomes.
- Conduct thorough due diligence on potential suppliers, mitigating risks associated with entering into new agreements.
Education
Bachelor of Science Management -
Centro Escolar University
Manila, Philippines03.1996
Skills
- Strong organizational and administrative skills
- Communication
- Team work and interpersonal
- Customer service
- Problem solving
- Technology and Software skills
Citizenship
Australian Citizen
References
- Antony Morris, Former Director, 0402734504, enquiries@mediacentre.com.au
- Nathan Simmons, Team Leader, 56877450 or 56877443, Nathan.Simmons@health.qld.com.au
Timeline
Customer Service Officer / Advisor
Concentrix
01.2024 - 03.2024
Facility Cleaner
The Star Gold Coast
06.2022 - 03.2024
Operational Services Officer
Queensland Health
10.2021 - Current
Restaurant Busser
Airport Retail Enterprises
02.2021 - 11.2021
Administrative Manager
Tianci Limited Aluminium And Glass Works Supply
06.2018 - 12.2020
Attendant
SkyPoint Observation Deck
12.2017 - 06.2018
Housekeeping Manager
Challenger Services Group
09.2016 - 12.2016
Project Manager
Air Niugini
08.2015 - 12.2015
Purchasing Manager / Catering Manager
Air Niugini
08.2013 - 07.2015
Executive Housekeeping Manager /Operations Manager
Airways Hotel And Residences
11.2008 - 03.2013
Property Contracts Manager
Ray White Real Estate
04.2006 - 10.2008
Bachelor of Science Management -
Centro Escolar University
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