Delphine Petral Monjang
Yaounde
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Call Center Representative
NMI Education Cambridge
10.2016 - 09.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Streamlined call flow processes for more efficient response times and increased productivity
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Processed debit and credit card and electronic check payments
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts Common Law -
University of Yaoundé II SOA
06.2014
Skills
- Call Center Operations
- Customer Support
- Cash Handling
- Training and Development
- Customer Communication
- Verbal and Written Communication
- Problem-Solving Skills
- Logging Call Information
- Microsoft Office
- Resolving Issues
- Call Transfers
Languages
French
English
Timeline
Call Center Representative
NMI Education Cambridge
10.2016 - 09.2021
Bachelor of Arts Common Law -
University of Yaoundé II SOA
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