Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Tools
Work Availability
Languages
Software
Interests
Timeline

Boris Alvarez

Technical Support Specialist
Heredia

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Healthcare benefitsPersonal development programsWork from home optionCareer advancement

Summary

Qualified Advanced Technical Support Specialist with 8 years of helpdesk and customer service experience, skillful at problem-solving and user-centric assistance. Proficient in troubleshooting, meticulous attention to detail and committed to delivering effective solutions.

Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

11
11
years of professional experience
6
6
Certifications
4
4
Languages

Work History

Technical Support Specialist (Hybrid)

DELL
11.2016 - Current
  • Top performer technical support specialist
  • Phone, Chat and Social Media Technical Support for Alienware and Dell Premium Accounts
  • Delivering assistance to worldwide customers and contributing significantly to team's performance by enhancing key metrics
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided exceptional customer service by consistently exceeding expectations in resolving technical challenges.
  • Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.

Phone Sales Agent

STARTEK
08.2014 - 07.2015
  • Handled sales, technical and customer care responsibilities as a phone support agent
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Education

Full Stack Technician - Full Stack Development

UCreativa, San Jose
01.2024

Physical And Cloud IT Services Technician - Cloud IT Support

UCreativa, San Jose
05.2001 -

Google Cloud Fundamentals - Cloud IT Support

UCreativa, San Jose
12-2023

Google Cloud Computing Foundations Academy

Social Media and Community (SMaC) Certification - Social Media

DELL, Heredia
01-2022

Data Analysis Technician - Data Analysis

FUNDATEC, Alajuela, Costa Rica
12-2020

Brazilian Portuguese And German - Languages

ILAI, San Jose
12-2020

General Studies - undefined

UNED

High School Degree - undefined

MEP-Long Distance

ComptTIA A+, VMware, Azure - undefined

01.2024
(in progress)

Self-paced courses - Web Development

Coursera, CodeAcademy, KhanAcademy, Remote
01-2020

Self-paced courses:
HTML, CSS, Javascript, Python, SQL, Web
Development, Community Management, Digital Marketing (Coursera, CodeAcademy, KhanAcademy)

Skills

Leadership

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Certification

Full Stack Development

Tools

  • Windows - Linux
  • Google Cloud Platform - Azure
  • PowerBI - Visual Studio Code
  • GitHub - MySQL - Docker
  • Kubernetes - Terraform
  • Python
  • Angular, Node, React
  • JavaScript - HTML - CSS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
German
Intermediate (B1)
Portuguese
Upper intermediate (B2)

Software

Python

Angular JS

Node JS

React

JavaScript

HTML - CSS

Interests

Technology

Arts

Music

Sports

Timeline

Full Stack Development

12-2024

Azure Fundamentals

06-2024

ComptTIA A+

03-2024

Google Cloud Fundamentals

08-2023

Physical and Cloud IT Support

03-2023

Data Analytics

02-2020
Technical Support Specialist (Hybrid) - DELL
11.2016 - Current
Phone Sales Agent - STARTEK
08.2014 - 07.2015
UCreativa - Physical And Cloud IT Services Technician, Cloud IT Support
05.2001 -
UNED - General Studies,
- High School Degree,
- ComptTIA A+, VMware, Azure,
UCreativa - Full Stack Technician, Full Stack Development
UCreativa - Google Cloud Fundamentals, Cloud IT Support
DELL - Social Media and Community (SMaC) Certification, Social Media
FUNDATEC - Data Analysis Technician, Data Analysis
ILAI - Brazilian Portuguese And German , Languages
Coursera, CodeAcademy, KhanAcademy - Self-paced courses, Web Development

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Boris AlvarezTechnical Support Specialist