Brandon Morales Villegas

· Conducting inventories, controlling supplies, and managing product replenishment.

· Planning, organizing, managing, and overseeing restaurant operations.

· Ensuring compliance with hygiene, health, and safety regulations in the restaurant.

· Selecting, supervising, motivating, and directing the front-of-house and kitchen team.

· Managing the budget and preparing reports on income, costs, and expenses.

· Holding regular meetings with the team to assess the establishment's progress.

· Ensuring product and raw material quality, and sourcing new suppliers.

· Assigning shifts and work schedules for staff.

· Planning the menu in consultation with chefs and cooks.

· Consulting with customers to evaluate their satisfaction with the service.

· Selecting and training front-of-house and kitchen staff.

· Performing administrative tasks and recording transactions.

· Creating a positive and efficient work environment.

· Achieving the sales objectives set by the company.

· Supervising daily operations.

· Managing staff (recruitment, scheduling, evaluations).

· Controlling inventories and negotiating with suppliers.

· Administering the budget and financial reports.

· Ensuring excellent customer service and resolving complaints.

· Complying with hygiene and safety standards.

· Implementing sales and marketing strategies.

· Maintaining equipment in good condition.

· Coordinating events and reservations.

· Evaluating performance and seeking continuous improvements.

· Planning events and managing reservations.

· Assessing performance and optimizing processes.

· Executing promotions and sales strategies.

· Ensuring customer satisfaction.

· Managing and updating the customer database.

· Handling reservations while providing quality service at all times.

· Managing orders and receiving shipments to the workplace.

· Handling invoices and performing basic accounting tasks.

· Processing payments for stays, issuing invoices, and managing accounting documentation.

· Resolving problems or complaints, and providing guidance to guests to enhance their stay.

· Assisting customers in person, by phone, and via email.

· Organizing and filing administrative documentation for easy access.

· Processing payments from customers and updating their account balances in the system.

· Registering and updating customer information in the company system.

· Resolving customer issues or directing them to the appropriate staff.

· Collaborating with other professionals to maintain an efficient workflow.

· Welcoming visitors while ensuring a positive image and pleasant interaction at all times.

· Resolving problems or complaints and guiding guests to enhance their stay.

· Evaluating performance and optimizing processes.

· Executing sales strategies and promotions.

· Managing finances and reporting.

· Supervising daily operations.

· Coordinating with the Housekeeping department for room reports.

· Overseeing the cleanliness and maintenance of common areas.

· Facilitating communication between restaurant staff and Housekeeping.

· Assessing the performance of housekeeping staff in relation to customer satisfaction.

· Supervising the scheduling of maintenance work requiring access to rooms.

· Implementing a tracking system for special cleaning or maintenance requests.

· Holding regular meetings with the housekeeping department to align expectations.

· Collaborating with the maintenance department to identify repair needs.

· Organizing periodic inspections with the maintenance department.

· Assisting in planning renovations and improvements to the facilities.