Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brayan Barrantes Vargas

Alajuela

Summary

Dynamic customer service professional with a proven track record at BCD Travel, excelling in technical support and operational efficiency. Skilled in active listening and critical thinking, I effectively resolved complex issues while enhancing travel management processes. Committed to delivering exceptional service and ensuring compliance with company policies in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

BCD Travel
08.2021 - 08.2025
  • Responsible for providing technical and operational support in corporate travel management.
  • Ticket issuance, error correction in reservation systems.
  • Tracking of non-refundable tickets.
  • Assistance in the implementation of technological tools for travel management.
  • Ensure that the travel processes are carried out efficiently and in accordance with company policies.

Passenger Service Agent

Copa Airlines
02.2013 - 09.2020
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Education

Bachelor of Hospitality And Tourism Management - Tourism And Hospitality

Hispanoamericana University
Heredia, Costa Rica

Bachelor of Tourism Studies - Tourism

Hispanoamericana University
Heredia, Costa Rica
05-2014

Skills

  • Internal and external excellent customer service
  • Active listening
  • Critical thinking
  • Analytic profile

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Portuguese
Elementary (A2)

Timeline

Customer Service Representative

BCD Travel
08.2021 - 08.2025

Passenger Service Agent

Copa Airlines
02.2013 - 09.2020

Bachelor of Hospitality And Tourism Management - Tourism And Hospitality

Hispanoamericana University

Bachelor of Tourism Studies - Tourism

Hispanoamericana University

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Brayan Barrantes Vargas