Brayan Godínez Badilla
Costumer Service, Loan Originator, Fraud Agent/Investigator, Technical Support Specialist Ll, Interpreter.
Summary
Experienced Bilingual Technical Support Specialist with a strong background in customer service, SaaS platforms, and technical troubleshooting. Demonstrated expertise in API integrations, DNS, SSO configuration, and CRM systems. Recognized for ability to quickly grasp new concepts, achieve results, and effectively communicate. Eager to leverage knowledge and experience in high-performance technical support environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Interpreter
TransPerfect Connect
2025.06 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Technical Support Specialist II
DocuSign - Foundever
2020.12 - 2025.03
- Provided support for eSignature features including Templates, Powerforms, and Bulk Send.
- Assisted with API integrations (Salesforce, Workday, Microsoft).
- Handled SSO configurations, domain setup, and organizational administration.
- Resolved high-level customer issues and managed complex tickets.
- Resolved 15 technical support inquiries per day.
Support Specialist
MasterClass - Sykes LATAM
2020.09 - 2020.12
- Offered post-sales support for Mac and Windows users.
- Managed refunds, DNS troubleshooting, and customer inquiries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Busser
Sauce on the Creek
2019.12 - 2020.03
- Assisted servers, maintained cleanliness, and provided basic customer service.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Provided support during special events, ensuring seamless operations despite increased demands.
Product Sales Services
Vail Resorts, Inc.
2019.12 - 2020.03
- Supported CRM operations, event coordination, and post-sale service.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Fraud Specialist / Fraud Prevention Agent
Capital One - Sykes LATAM
2019.04 - 2019.11
- Investigated and prevented online fraud cases.
- Utilized internal databases and fraud detection tools.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Customer Service Sales Representative
ARB Call Facilities
2018.07 - 2019.02
- Managed outbound sales and customer inquiries.
- Processed loan applications and maintained customer databases.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Patient Support Specialist
Concentrix (SIGMA)
2017.11 - 2018.04
- Provided post-sales support for dental insurance clients.
- Coordinated appointments with affiliated clinics throughout the entirety of the United States.
- Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Bilingual Sales Agent (Spanish/English)
PrestaMe
2014.01 - 2016.01
- Sold and traded electronics, jewelry, and motorcycles.
- Delivered in-person and phone customer service.
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
Cisco CCNA - Introduction to Networking, Fundamentals of Network Security, Switching, Routing, and Wireless Essentials
Universidad Latina
2021.01 - 1 2022
Accounting Module - undefined
UNED Costa Rica
Executive English for Customer Service Centers - undefined
INA - National Institute of Learning
Food Technician - undefined
Piedades Sur Technical High School
2010.01 - 1 2014
Skills
- Tier 1 & 2 Technical Support
- API Support (Salesforce, Workday, Microsoft)
- SSO
- DNS
- Domain Setup
- Webforms, Powerforms, Bulk Send (eSign)
- CRM Tools (Salesforce, Zendesk, etc)
- Troubleshooting and Incident Resolution
- Customer Success & Post-Sales Support
- Zendesk
- Jira Service Management
- Application support
- Remote support
- Remote diagnostics
- Strong Communication & Interpersonal Skills
- Team Collaboration & Ethics
- Goal-Oriented & Detail-Focused
Self Taught Courses
- Python for Beginners
- Introduction to Cybersecurity
- Microsoft Excel - Essential Training
- Front End Web Development Fundamentals
- Introduction to Cybersecurity & Ethical Hacking
- Java Programming for Beginners
- Basic Electronics
Timeline
Interpreter
TransPerfect Connect
2025.06 - Current
Cisco CCNA - Introduction to Networking, Fundamentals of Network Security, Switching, Routing, and Wireless Essentials
Universidad Latina
2021.01 - 1 2022
Technical Support Specialist II
DocuSign - Foundever
2020.12 - 2025.03
Support Specialist
MasterClass - Sykes LATAM
2020.09 - 2020.12
Busser
Sauce on the Creek
2019.12 - 2020.03
Product Sales Services
Vail Resorts, Inc.
2019.12 - 2020.03
Fraud Specialist / Fraud Prevention Agent
Capital One - Sykes LATAM
2019.04 - 2019.11
Customer Service Sales Representative
ARB Call Facilities
2018.07 - 2019.02
Patient Support Specialist
Concentrix (SIGMA)
2017.11 - 2018.04
Bilingual Sales Agent (Spanish/English)
PrestaMe
2014.01 - 2016.01
Food Technician - undefined
Piedades Sur Technical High School
2010.01 - 1 2014
Accounting Module - undefined
UNED Costa Rica
Executive English for Customer Service Centers - undefined
INA - National Institute of Learning