Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brieanna Harris

Greensboro,NC

Summary

Able to identify problems and implement solutions quickly with minimal amount of input from end-users. Able to communicate with customers and at all organizational levels. Transportation and logistics professional well-versed in materials management and inventory reconciliation. Effectively develops and implements process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

20
years of professional experience

Work History

Allegiance Staffing
Greensboro, NC

Recruiting Specialist
10.2021 - Current

Job overview

  • Hired employees and initiated new hire paperwork process.
  • Documented information and submitted detailed reports.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Initiated direct deposits and prepared manual checks for 200 employees.
  • Adjusted employee tax status along with information regarding withholding.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Processed new hire paperwork and documents.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Oversaw full cycle recruiting for 100 vacancies each quarter.

Eclipse IA & On Time Staffing
High Point, NC

Onsite Staffing Coordinator/ Recruiting Specialist
03.2021 - 10.2021

Job overview

  • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Managed employee rewards programs.
  • Audited workplace, employee and management policies and procedures.
  • Performed urinalysis testing to discourage illegal drugs use in company.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Advertised job opportunities through attending hiring events and posting open positions in social media platforms, job boards and media outlets.
  • Interviewed, hired and mentored over 200 new personnel and oversaw all staffing operations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Next Step Career Services
Charlotte, NC

Recruiting Specialist
11.2015 - 01.2020

Job overview

  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Collaborated with management to build and implement effective, modern employment policies
  • Followed up with notable applicants sourced via pipelines, events and job fairs
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals
  • Hired employees and initiated new hire paperwork process
  • Utilized social media sites to recruit new employees
  • Evaluated technical knowledge and skills of each candidate against client requirements

Hendrix Removal And Transport Service
Greensboro, NC

Telecommunications Specialist
01.2011 - 08.2015

Job overview

  • Accurately read, understood, and carried out written instructions
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases

Compu Credit
Wilkesboro, NC

Customer Service Representative
11.2003 - 11.2010

Job overview

  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Completed training in topics such as credit management and civil court practices to maintain up to date knowledge
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account

Education

Colorado Technical University
Colorado Springs, CO

Associate of Science from Criminal Justice
04.2012

University Overview

American InterContinental University
Schaumburg, IL

Associate of Science from Criminal Justice
08.2015

University Overview

Caldwell Community College And Technical Institute
Hudson, NC

GED
04.2004

University Overview

Skills

  • Data collection and analysis
  • Customer service
  • Interpersonal communication
  • Account management
  • Negotiation
  • Report preparation
  • MS Office proficiency
  • Credit card processing
  • New Hire Onboarding
  • Eligibility Determinations
  • Complaint resolution
  • Multi-line phone talent
  • Data entry
  • Cross-functional team collaboration
  • Inbound and outbound calling

Timeline

Recruiting Specialist
Allegiance Staffing
10.2021 - Current
Onsite Staffing Coordinator/ Recruiting Specialist
Eclipse IA & On Time Staffing
03.2021 - 10.2021
Recruiting Specialist
Next Step Career Services
11.2015 - 01.2020
Telecommunications Specialist
Hendrix Removal And Transport Service
01.2011 - 08.2015
Customer Service Representative
Compu Credit
11.2003 - 11.2010
Colorado Technical University
Associate of Science from Criminal Justice
American InterContinental University
Associate of Science from Criminal Justice
Caldwell Community College And Technical Institute
GED
Brieanna Harris