Brittney Newball
Caserta
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and retaining costumers, furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Capital One Bank
02.2019 - 04.2020
- Point of contact to US Based customers and card holders, regarding disputes, general inquiries and highly sensitive personal information.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Associate
Yardi
04.2020 - 12.2021
- Maintenance and Leasing services for multiple real estate properties all throughout the US.
- The middle person in between tenants and property managers.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Processed orders accurately and efficiently, ensuring timely delivery of services to customers.
ERC HR Representative
Amazon SJO
01.2022 - 06.2022
- HR representative for Amazon employees all throughout America
- Explaining procedures, policies and timeframes for possible benefits, leaves of absence, pay issues, etc...
- Created and managed project plans, timelines and budgets.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Gathered, organized and input information into digital database.
Official Translator Assistant
Waizaan Hin Official Translator
09.2022 - Current
- Assistant in translating and transcribing official documents from English to Spanish and viceversa.
- Provided verbal summaries of non-English documents to diverse audiences.
- Text documents and video/audio footage transcribing experience.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Maintained message content, tone, and emotion as closely as possible.
Education
Highschool Degree -
Laurelwood Academy
Oregon, USA05.2018
Skills
- Timely
- Organized
- Proficient
- Respectful
- Team Player
- Ethical Codes Adherence
- Business process understanding
- Quality Control Analysis
- Excellent Writing Abilities
- Attention to Detail
- Advanced Grammar Knowledge
Languages
Spanish
Italian
English
Timeline
Official Translator Assistant
Waizaan Hin Official Translator
09.2022 - Current
ERC HR Representative
Amazon SJO
01.2022 - 06.2022
Customer Service Associate
Yardi
04.2020 - 12.2021
Customer Service Associate
Capital One Bank
02.2019 - 04.2020
Highschool Degree -
Laurelwood Academy
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