Bryan Duarte López
San José
Summary
As a trilingual technical support engineer with proven experience in resolving complex technical issues, I am a dependable and detail-oriented person who is great at time management and always eager to learn new skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Overview
5
5
years of professional experience
Work History
Network Technician
Tek-Experts
08.2021 - Current
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Collaborate with cross-functional teams to identify and resolve complex issues.
- Analyze, troubleshoot, and provide solutions for technical issues related to Microsoft Teams and Intune.
- Continuously learn and stay up-to-date with the latest technologies.
Customer Service Representative
Foundever
01.2019 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Information Systems Engineering
Universidad Fidelitas
San Jose, Costa Rica01.2026
High School Diploma -
Liceo El Saino
San Carlos12.2017
Skills
- Network Configuration
- Helpdesk Administration
- Cloud Computing
- Technical Support
- Diagnostic Testing
- Cabling Infrastructure
Formation
- Instituto Nacional De Aprendizaje, Alajuela, San Carlos, , Cisco CCNA, 08/01/18, 12/01/18
- Instituto Nacional De Aprendizaje, Alajuela, San Carlos, Structured Cabling, 01/01/18, 08/01/18
- Instituto Nacional De Aprendizaje, Alajuela, San Carlos, English for Customer Service. January 2019- December 2019
Languages
Spanish
Proficient
C2
English
Advanced
C1
Portuguese
Intermediate
B1
Aptitudes
- Problem-solving and analytical thinking
- Technical knowledge
- Communication skills
- Time management
- Detail-oriented
- Multitasking
- Team player
Timeline
Network Technician
Tek-Experts
08.2021 - Current
Customer Service Representative
Foundever
01.2019 - 08.2021
No Degree - Information Systems Engineering
Universidad Fidelitas
High School Diploma -
Liceo El Saino
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