Bryan Muñoz Molina
Heredia,Belén
Summary
Individual contributor with knowledge and skills gained through experience and training, with extensive experience in several corporate areas such as Global Renewals Sales Operations, SaaS Business and Customer Care, problem solver, capable of multitask and delivering sustainable and quality results.
Looking to obtain a position to continue my development and professional growth.
Overview
15
15
years of professional experience
Work History
Business Analyst II / Worldwide Sales Management Support - EUC Operations
WMware
01.2019 - 01.2024
- Responsible of creating renewal quotes for stakeholders in different regions (AMER, EMEA, APAC) with precision following business procedures and requirements, managing high volumes and utilizing data from programs such as Salesforce, SAP, EBS, Business Intelligence (BI), Model N and others, while working with multiple cross teams (CSO, Pricing Ops, Order Management, Renewals Sales).
- Built an enhancement for an automation tool (APT) currently use by analysts based in Costa Rica, Bulgaria, India and Atlanta in different teams and BUs (CORE, RELA, Partner Ops, Sales Ops, Carbon Black, EUC), which increased productivity by 500% and quality of work by 3%, for a return on investment of approx 175.000 yearly.
- In charge of monthly APT (Quoting Tool) releases and updates, including new pricelist, Opportunity information, etc.
Global Renewal Sales Operations Analyst - Renewal Sales Operations
WMware
08.2015 - 12.2018
- Process owner of several key processes within the renewal sales operations team, including crucial tasks for the business such as the ELA Closure Process, closing transactions for over 50M+ in a timely manner providing accurate results.
- Responsible of reviewing and closing sales opportunities for the CORE Closed-Won team acting as SME for the process.
- Also, in charge of documenting the entire CORE Closed-Won process as well of creating and providing in person training for a new team in Bangalore, India.
Business Analyst - Perpetual Quoting Team (CORE) - IBS
WMware
01.2015 - 07.2015
- Responsible of creating and providing renewal quotes for customers and partners with accuracy and in a timely manner, following the correct procedures and quality standards to prioritize escalated cases in the queue.
- Provide insights and work alongside my team members to create and develop a new team for the CORE Closed-Won process.
Intake Specialist - Mortgage Resolution Team
BA Continuum (Bank of America)
01.2012 - 07.2014
- In Charge of reviewing legal documents, identifying risk for Bank of America's interest and customers, and assign cases for the appropriate Litigation Specialist for further handling.
- MRT required decision-making capabilities, highly detailed oriented associates, as well as time management abilities.
QA Specialist - Quality Review Team
BA Continuum (Bank of America)
01.2011 - 12.2011
- Responsible of reviewing customer service calls for the credit cards/collections Quality Review Team (QRT) to assure that all CTQ regulations and standards for Bank of America were met.
- QRT required the ability to audit and analyze work outputs by interpreting government agency and department guidelines, also required the ability to work with high level risk information.
Customer Care Representative - Credit Cards Department
BA Continuum (Bank of America)
04.2009 - 12.2010
- In charge of collecting payments, providing general and financial information to card holders with financial hardship.
- This position required excellent customer service skills to help clients, and to meet C-Sat standards for Bank of America.
Education
Advanced MS Excel -
Grow Up Academy
2020
Portuguese -
Centro De Idiomas - UNED
2016
English Executive -
Instituto Nacional De Aprendizaje - INA
2009
Technical Degree in Electronics -
Colegio Técnico Profesional De San Sebastián
2004
Skills
- Capable of working under pressure with great time management to meet deadlines and objectives using multiple applications with prioritization abilities
- Excel proficiency (V-Lookups, Macros, Pivot Tables, Data Analysis) and basic Power BI Knowledge
- Knowledgeable in SCFD, Microsoft Office, Oracle EBS, Model N, SAP
- Capacity to evaluate and recognize problems, analyze data, and find solutions to effectively resolve issues
Timeline
Business Analyst II / Worldwide Sales Management Support - EUC Operations
WMware
01.2019 - 01.2024
Global Renewal Sales Operations Analyst - Renewal Sales Operations
WMware
08.2015 - 12.2018
Business Analyst - Perpetual Quoting Team (CORE) - IBS
WMware
01.2015 - 07.2015
Intake Specialist - Mortgage Resolution Team
BA Continuum (Bank of America)
01.2012 - 07.2014
QA Specialist - Quality Review Team
BA Continuum (Bank of America)
01.2011 - 12.2011
Customer Care Representative - Credit Cards Department
BA Continuum (Bank of America)
04.2009 - 12.2010
Advanced MS Excel -
Grow Up Academy
Portuguese -
Centro De Idiomas - UNED
English Executive -
Instituto Nacional De Aprendizaje - INA
Technical Degree in Electronics -
Colegio Técnico Profesional De San Sebastián
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