Bryner Joseph Sánchez Suárez
Customer Service Agent
Guadalupe,SJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Night Auditor / Receptionist
Hotel Palma Real
10.2023 - Current
- Managed night hotel operations, including guest check-ins and check-outs, resolving guest inquiries, and ensuring a high level of customer service
- Conducted nightly financial audits using Excel, doing reconciliation daily transactions, and preparing reports for management review
- Utilized Microsoft Office applications to maintain and update guest records, manage reservations, and keep track of inventory, luggage
- Coordinated with security and maintenance teams to address any issues arising during the night shift
- Assisted in training new front desk staff on hotel policies, procedures, and software systems
- Provide customer service attendance, to international clients
Night Security Guard
Banco Popular
01.2021 - 06.2023
- Ensured the security and safety of bank premises during overnight hours, performing regular patrols and monitoring security systems
- Used Excel and other Microsoft Office applications to document security incidents, track security equipment, and generate nightly security reports
- Collaborated with bank staff to enforce security protocols and respond to emergencies, maintaining a secure environment for employees and assets
Education
High School Diploma -
José Joaquín Jímenez Núñez
San Jose, Costa Rica 05.2001 -
B2+ - English-as-a-Second-Language Education
VLA Academy
05.2001 -
MBA - Human Resources Development
Universidad Hispanoamericana
05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Complaint resolution
Problem-solving abilities
Critical Thinking
Computer Proficiency
References
- Mauricio Zamora Pérez, Platinum Casinos Manager, 7207-8744
- Christian Gadamuz Pérez, LAICA Puntarenas Manager, 8319-6439
Timeline
Night Auditor / Receptionist
Hotel Palma Real
10.2023 - Current
Night Security Guard
Banco Popular
01.2021 - 06.2023
High School Diploma -
José Joaquín Jímenez Núñez
05.2001 -
B2+ - English-as-a-Second-Language Education
VLA Academy
05.2001 -
MBA - Human Resources Development
Universidad Hispanoamericana
05.2001 -
Similar Profiles
Aaron De La GarzaAaron De La Garza
LPN at Palma RealLPN at Palma Real
Guido ZainoGuido Zaino
Head of Security & Safety at Oetcker Collection Hotel la PalmaHead of Security & Safety at Oetcker Collection Hotel la Palma
Kenza IbnouzahirKenza Ibnouzahir
Server at La Palma, AC by Marriott HotelServer at La Palma, AC by Marriott Hotel