Camila Calvo
HR Operations Lead/Psychologist
San Jose
Summary
Experienced HR professional with 5 years of expertise in Human Resources Management, specializing in strategic team leadership, planning, and executing impactful initiatives as well as Sourcing and Recruiting making excellent hiring decisions and conducting interviews over the past 4 years, driving organizational success through effective talent acquisition strategies. Skilled in utilizing Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to streamline HR processes and enhance team efficiency. Seeking a leadership role in a dynamic organization to leverage my skills and contribute to achieving company objectives.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
HR Employee Service Desk Team Lead
Auxis
06.2023 - Current
- Implementing a strategic recruitment process to attract and hire top-tier HR Service Analysts, fostering long-term growth and enhancing employee retention strategies
- Conducting weekly meetings with different stakeholders to provide constant deliverables and risk management updates
- Developing reporting systems to track weekly, monthly, quarterly, and annual data, leveraging insights for root cause analysis to identify and resolve operational challenges effectively
- Driving effective team management through daily communication, biweekly sync-ups, structured feedback delivery, and precise documentation to enhance collaboration and performance
- Project Owner of the 2024 Engagement Model, successful implementation across all company departments
My HR Live Support (MHLS) Team Manager (lvl 4)
Amazon
11.2021 - 06.2023
- Sourcing & Recruitment for MyHR Live Support, conducting over 62 interviews within three months and successfully hiring 50 positions. This initiative established the Bogotá, Colombia team and enhanced productivity at the San José, Costa Rica site by 25%
- Delivering impactful cross-border First Time Manager Training (CR & COL), fostering strong leadership between new leaders and first time managers
- Effectively monitoring Key Performance Indicators (KPIs) and implementing structured progression paths to drive accountability among associates, ensuring performance optimization or strategic workforce adjustments as needed
- Successful team management through strategic planning, daily communication, biweekly sync-ups and delivering constructive feedback for improvement
Disability & Leave Services Analyst (lvl 3)
Amazon
10.2020 - 11.2021
- Assisted U.S
- Employees with leave of absence requests, managing incoming calls, assessing personal circumstances, and ensuring accurate support and policy compliance
- Played a key role as Trainer Assistant by implementing training modules, creating nesting agendas, and monitoring new hire performance during their first 90 days
- Led team initiatives to improve VOC metrics and mentoring programs, providing guidance to underperforming teammates and achieving measurable performance improvements within 4 weeks
Trainer
Valor Global
02.2018 - 09.2020
- Successfully developed and implemented a Learning Management System (LMS) training program that increased employee performance metrics from a 65% to a 80%
- Increased employee retention rates by conducting comprehensive evaluations providing follow-up support throughout their 90-day probationary period to new hires
- Facilitated regular coaching sessions on a weekly basis to enhance performance metrics, targeting quality assurance and revenue generated per call
Education
Licenciatura - Psychology
UNIBE
Bachelor - Psychology
ULACIT
Team Leadership Academy - undefined
Auxis
Onboarding Manager Training - undefined
Amazon
Human Resources Foundations - undefined
LinkedIn
Developing Your Emotional Intelligence - undefined
LinkedIn Learning
Developing Managers in Organizations - undefined
LinkedIn Learning
Skills
- C1 in English
- Management skills
- Training skills
- Data Analysis
- Microsoft Package/Mac iOs System
- Communication skills
- Managing Project implementation
- Assertive/Self Sufficient
- Adaptability/Flexibility
Timeline
HR Employee Service Desk Team Lead
Auxis
06.2023 - Current
My HR Live Support (MHLS) Team Manager (lvl 4)
Amazon
11.2021 - 06.2023
Disability & Leave Services Analyst (lvl 3)
Amazon
10.2020 - 11.2021
Trainer
Valor Global
02.2018 - 09.2020
Bachelor - Psychology
ULACIT
Team Leadership Academy - undefined
Auxis
Onboarding Manager Training - undefined
Amazon
Human Resources Foundations - undefined
LinkedIn
Developing Your Emotional Intelligence - undefined
LinkedIn Learning
Developing Managers in Organizations - undefined
LinkedIn Learning
Licenciatura - Psychology
UNIBE
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