Camille Chambers
.
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Learning Instructor
Paychex Inc
01.2022 - Current
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Advanced Payroll Specialist
SurePayroll
04.2018 - 01.2022
- Assisted in payroll procedures and guidelines as well as troubleshooting payroll problems.
- Researched the reconciliation of payroll taxes from prior periods.
- Assisted with resolution of errors and system problems by analyzing all payroll related then researching and finding solutions.
- Established and maintained relationships with Customer Care, Tax, Sales and other teams to act as a resource for payroll related requests and to complete amendments, adjustments and Entity Changes accordingly.
Specialty Claims Administrator
The Warranty Group
03.2016 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
- Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
Administrative Assistant
Apostolic Church Of God
09.2011 - 03.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Communications Operator
Nordstrom
06.2014 - 04.2015
- Streamlined communication processes for faster information exchange between departments and agencies.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Consistently met or exceeded performance benchmarks for call handling time while maintaining high levels of accuracy and professionalism.
HR Team Lead- Training and Development
Target
07.2012 - 10.2013
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Assistant Manager
Bank Of America
11.2006 - 07.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined bank operations for increased efficiency, implementing new processes and procedures.
- Scheduled employees to ensure proper coverage during peak banking hours within forecasted demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all banking regulations by conducting regular inspections of procedures/operations within the bank.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
MBA - Human Resources Management
Keller Graduate School of Management
Chicago, ILBachelor of Science - Business Administration And Management
DeVry University
Downers Grove, ILAssociate of Arts - Business Administration
Prairie State College
Chicago Heights, ILSkills
- Microsoft Word
- Customer Relations
- Time Management
- Critical Thinking
- Staff Training
- Training and Development
- Inbound Customer Service
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Document and Records Management
Timeline
Learning Instructor
Paychex Inc
01.2022 - Current
Advanced Payroll Specialist
SurePayroll
04.2018 - 01.2022
Specialty Claims Administrator
The Warranty Group
03.2016 - 04.2018
Communications Operator
Nordstrom
06.2014 - 04.2015
HR Team Lead- Training and Development
Target
07.2012 - 10.2013
Administrative Assistant
Apostolic Church Of God
09.2011 - 03.2016
Assistant Manager
Bank Of America
11.2006 - 07.2010
MBA - Human Resources Management
Keller Graduate School of Management
Bachelor of Science - Business Administration And Management
DeVry University
Associate of Arts - Business Administration
Prairie State College
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