CAMILO GARCES POLO
Heredia,Heredia
Summary
Driven and adaptable aircraft mechanic eager to grow within the aviation industry. Committed to learning new skills, maintaining excellence in aircraft maintenance, and exploring opportunities that combine work and global travel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aircraft Mechanic
COOPESA
01.2024 - Current
- Conducted routine and non-routine maintenance tasks in accordance with manufacturer standards, ensuring aircraft airworthiness and safety.
- Known for precision and attention to detail, resulting in selection for the specialized maintenance team assigned to support Delta Airlines aircraft operations at the repair station.
- Maintained proper documentation and compliance records for all maintenance actions, contributing to successful audits and regulatory inspections.
- Promoted safety-first culture and procedural adherence.
Customer Support & Interpretation Services
CyraCom International
09.2022 - 01.2024
- Provided on-demand and scheduled interpretation support while combining customer service with technical troubleshooting and responsibilities.
- Delivered front-line troubleshooting for interpreter phones and company-issued devices, ensuring service continuity.
- Assisted clients across multiple industries by coordinating interpreter services in real time.
- Maintained high customer satisfaction by resolving both service and technical issues efficiently.
Technical Support Specialist
Concentrix
09.2020 - 06.2022
- Provided remote technical support for Apple devices to customers globally, ensuring timely issue resolution and customer satisfaction.
- Diagnosed and resolved hardware and software issues across macOS, iOS, and Apple services.
- Guided users through troubleshooting steps, account recovery, and device configurations via phone and chat support.
- Maintained high-resolution rates and adherence to Apple’s customer service standards in a fast-paced environment.
Education
Aviation Maintenance
Liberty University
Virginia, United States12.2018
Skills
- Advanced English proficiency
- Maintenance documentation
- Experienced with Microsoft Word, Excel, and PowerPoint
- Cisco CCNA certified
Certification
- FAA Airframe and Powerplant Mechanic
- DGAC Costa Rica Licensed Aircraft Mechanic
Timeline
Aircraft Mechanic
COOPESA
01.2024 - Current
Customer Support & Interpretation Services
CyraCom International
09.2022 - 01.2024
Technical Support Specialist
Concentrix
09.2020 - 06.2022
Aviation Maintenance
Liberty University