Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Company Owner
EAZY Shipping
5 2022 - Current
As co-founders of the company, we have dedicated ourselves in providing top quality customer service and response to each of our 150+ clients
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
Developed long-term relationships with key clients, vendors and service providers.
Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
Business Development Manager
Meero
03.2020 - 08.2020
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Represented company and promoted products at conferences and industry events.
Compiled and analyzed data to determine approaches to improve sales and performance.
Contract was terminated due to Covid
Regional Event Manager
Selina
06.2017 - 07.2019
During my time in this position, I had the opportunity to work with a talented team where we constantly focused on achieving our KPI's while maintaining high standards of leadership and teamwork
Supported global leadership by developing monthly status reports on activities related to all locations.
Monitored and controlled event expenditures to meet budgets.
Trained and supervised event staff to complete tasks on time.
Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
Maximized budget efficiency by carefully tracking expenses and negotiating cost-effective contracts with suppliers.
Generated ideas to enhance and expand current event offerings.
Improved overall attendee satisfaction by implementing creative and engaging event themes and programming.
Managed administrative logistics of events planning, event booking, and event promotions.
Analyzed event costs to identify areas of improvement and cost savings.
Successfully managed multiple simultaneous projects, prioritizing tasks based on urgency and importance while maintaining attention to detail.
Secured high-profile sponsorships that provided additional funding sources for larger scale regional events.
Implemented protocols and procedures to effectively manage planning process.
Coordinated closely with sales teams to align event objectives with broader company goals.
Resolved problems, improved operations and provided exceptional service.
Regional Area Manager
Blue Mountains International Hotel Management School
08.2014 - 05.2017
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Enhanced regional sales performance by implementing targeted marketing strategies and cultivating strong relationships with key clients.
Cultivated a high-performing team atmosphere by recognizing achievements of individual contributors while also encouraging teamwork among all staff members within the region.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Promoted a culture of continuous improvement through regular employee training sessions focused on enhancing skill sets, knowledge sharing, and collaboration techniques.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
Managed revenue models, process flows, operations support and customer engagement strategies.
Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
Managed accounts to retain existing relationships and grow share of business.
Education
BBA - Bachelor of Business Administration, Event Manage
Blue Mountains International Hotel Management School
Australia
05.2011 - 2013.05
BBA - Business Administration And Management
Blue Mountains International Hotel Management School