Carlos Arguello Arce
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert in SimpliSafe equipment and technologies user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
3
3
years of professional experience
Work History
SimpliSafe Technical Support Associate
Foundever
2022.10 - Current
- - Tier 1 agent with experience in SimpliSafe system burglary detection sensors
- - Tier 2 and 3 agent with knowledge of cameras systems, devices connections, wireless systems and protocols such as IEEE 802.11, and radio frequencies
- - Tier knowledge on SimpliSafe Account verifications and processes
Amazon Customer Service Associate:
Amazon
2021.10 - 2022.04
- - Retail agent in charge of order monitoring and delivery issues.
- - Front agent specialized in updating account information, resolving billing issues.
- - CSBA agent working as an intermediate between customers and Sellers trained in problem solving and providing efficient solution in the least amount of time.
Education
CCNA: Enterprise Networking, Security, And Automat - Computer Networking
Cisco Networking Academy
2024-12
CCNA: Switching, Routing, And Wireless Essentials - Computer Networking
Cisco Networking Academy
2024-10
CCNA Introduction To Networks - Computer Networking
Cisco Networking Academy
2024-07
IT Essentials - Computer Networking
Cisco Network Academy
2024-01
High School Diploma -
Liceo San Rafael
2019-11
Conversational English Technician - Languages
Universidad De Costa Rica
2018-11
Skills
Proactive professional with over 2 years of experience and proven knowledge of executive support, performance management and technical support Great analysis of account processes and technical problem solving
Detailed analysis of account details and processes
Fast handling in contacts and cases
Languages
Spanish
Native language
English
Advanced
C1
Timeline
SimpliSafe Technical Support Associate
Foundever
2022.10 - Current
Amazon Customer Service Associate:
Amazon
2021.10 - 2022.04
CCNA: Enterprise Networking, Security, And Automat - Computer Networking
Cisco Networking Academy
CCNA: Switching, Routing, And Wireless Essentials - Computer Networking
Cisco Networking Academy
CCNA Introduction To Networks - Computer Networking
Cisco Networking Academy
IT Essentials - Computer Networking
Cisco Network Academy
High School Diploma -
Liceo San Rafael
Conversational English Technician - Languages
Universidad De Costa Rica