Carlos Johan Rojas Salas
San José
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Main Assistant
Salber Advertising
04.2017 - 11.2021
Producer of advertising products, Sublimation Basic Knowledge, Inventory Control, Customer Support.
Education
Bachelor in Middle Education -
Salesiano Don Bosco
San Jose, Costa Rica12-2020
Skills
- Active listening
- Critical thinking
- Computer proficiency
- Problem resolution
- Proactive
- Adaptability
- Creativity
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Foundever
08.2022 - Current
Main Assistant
Salber Advertising
04.2017 - 11.2021
Bachelor in Middle Education -
Salesiano Don Bosco
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