Carlos Pineda
Operations Manager
San José
Summary
Objective oriented Operations Manager with over 18 years of experience in multinational companies, managing vendors, distributed projects and implementations on multiple geographies.
Strong orientation to technology improvement and automation/simplification of processes with solid people skills and ability to influence key stakeholders.
Overview
7
7
years of professional experience
Work History
Card Operations Manager
McKinsey & Company
09.2023 - Current
- Lead distributed Team of internal Team/Process Leads and outsourced Analysts.
- Oversee seamless automated reconciliation of over 98% of quarter billion USD/year in Centrally Billed payment solutions.
- Coordinate scalability and automation for programs expansion, both internal and externally.
- Influence Solutions product owners and Engineering teams to strategize process enhancements.
Corporate Card Program Owner
VMWare
05.2020 - 10.2023
- Manage strategic vendor relationship at Global Program level - American Express
- Manage overall Card Program Globally as well as new market and product deployment at individual country level.
- Design automated controls to achieve program Stewardship and Compliance.
- Oversee implementation of controls on strategic program indicators such as Delinquency, Personal Usage and Timely Submission of expenses.
Business Analyst
VMware
09.2016 - 04.2020
- Led deployment of Corporate Expense Tool in 3
individual markets (Belgium, Israel, Saudi Arabia). - Led Company-wide implementation of AI Based Expense Reporting Audit tool. (AppZen).
- Coordinated deployment of Company Ticketing System for Finance Tower.
Education
M.D. - Project Management
Universidad Internacional Iberoamericana
Puerto Rico, United States 05.2001 -
Bachelor of Science - Computer Science For Business
Universidad De Costa Rica
Liberia, Guanacaste 05.2001 -
Skills
Operations Management
Vendor Management
Business Analytics
Operational Efficiency
Timeline
Card Operations Manager
McKinsey & Company
09.2023 - Current
Corporate Card Program Owner
VMWare
05.2020 - 10.2023
Business Analyst
VMware
09.2016 - 04.2020
M.D. - Project Management
Universidad Internacional Iberoamericana
05.2001 -
Bachelor of Science - Computer Science For Business
Universidad De Costa Rica
05.2001 -