Carlos Ramirez

With over 5 years of experience in customer service—2 of those in an omnichannel environment—and 2 years as a dedicated quality analyst, I bring a strong track record of delivering exceptional support and ensuring operational excellence.

I specialize in customer communication, data entry, and quality monitoring. My work is guided by integrity, attention to detail, and a passion for consistently exceeding expectations. I am skilled in handling customer interactions across multiple channels (phone, email, chat, and social media), analyzing service trends, and providing actionable feedback to enhance team performance.

What sets me apart is my commitment to success, professionalism, and continuous improvement in every task I undertake. If you’re looking for a reliable, results-driven freelancer to support your business goals, I’m ready to contribute with excellence.