CARLOS ROBERTO ROJAS VILLALOBOS
Senior Manager – Finance Operations
Heredia,Heredia
Summary
Senior finance operations leader with 12+ years of experience building, stabilizing, and scaling shared services and finance hubs across multinational environments. Proven expertise leading end-to-end Order-to-Cash and Procure-to-Pay towers, managing large cross-functional teams, and driving operational excellence across the Americas. Recognized for strong people leadership, stakeholder management, and the ability to launch and mature finance operations while embedding governance, controls, and continuous improvement.
Overview
18
18
years of professional experience
10
10
Certifications
3
3
Languages
Work History
Senior Manager – Finance Operations / Order-to-Cash
Kimberly-Clark – Global Business Services
01.2022 - 01.2025
- Led large-scale finance operations teams across Order-to-Cash and adjacent finance processes within a Global Business Services model.
- Acted as senior owner for OTC performance across multiple countries, overseeing billing, collections, cash application, disputes, and credit governance.
- Partnered closely with Procure-to-Pay leaders to ensure end-to-end financial process alignment, controls, and handoffs.
- Served as escalation point for critical operational, customer, and stakeholder issues, ensuring rapid resolution and service continuity.
- Drove KPI discipline, operational cadence, and performance management across teams, improving service reliability and predictability.
- Led stabilization and continuous improvement initiatives following transitions and organizational changes.
Senior Manager – Global Operations
Tek Experts – Global Business Services
01.2021 - 01.2022
- Oversaw multi-regional shared services operations supporting finance and commercial processes.
- Managed managers and team leads across onsite and virtual teams, driving engagement, accountability, and delivery excellence.
- Standardized operational processes and reporting frameworks across regions to improve scalability and consistency.
- Improved team's efficiency in over 50%
Finance Operations Delivery Manager
IBM – Transformation & Shared Services
01.2016 - 01.2021
- Led finance operations teams delivering transactional finance services within global shared services environments.
- Supported finance process transitions, operational stabilization, and ongoing optimization initiatives.
- Ensured adherence to control frameworks, audit requirements, and contractual service levels.
Credit & Collections Leader
Oracle – Shared Services Center
01.2014 - 01.2016
- Led Credit & Collections operations within a regional shared services model supporting multiple countries.
- Improved cash flow performance and operational efficiency through process optimization and team capability development.
Finance Supervisor / Manager
Hewlett-Packard (HP)
01.2012 - 01.2014
- Supervised finance teams responsible for billing, collections, cash applications, Credit Risk Management and operational reporting within shared services environments.
Education
Bachelor's Degree - Business Administration
Universidad Estatal A Distancia
Costa RicaM.D. - Law
Universidad De Las Ciencias Y El Arte
Heredia 05.2001 -
Skills
End-to-End OTC oversight
Certification
Lean Six Sigma for Executives
Timeline
Senior Manager – Finance Operations / Order-to-Cash
Kimberly-Clark – Global Business Services
01.2022 - 01.2025
Senior Manager – Global Operations
Tek Experts – Global Business Services
01.2021 - 01.2022
Finance Operations Delivery Manager
IBM – Transformation & Shared Services
01.2016 - 01.2021
Credit & Collections Leader
Oracle – Shared Services Center
01.2014 - 01.2016
Finance Supervisor / Manager
Hewlett-Packard (HP)
01.2012 - 01.2014
M.D. - Law
Universidad De Las Ciencias Y El Arte
05.2001 -
Bachelor's Degree - Business Administration
Universidad Estatal A Distancia
LANGUAGES & TOOLS
- ERP & Finance Systems (Oracle, SAP, SalesForce, Getpaid, S4Hannah)
- Advanced Excel
- Operational & Financial Reporting
- KPI Dashboards