Summary

Overview

Work History

Education

Skills

Certification

Timeline

LANGUAGES & TOOLS

CARLOS ROBERTO ROJAS VILLALOBOS

Senior Manager – Finance Operations

Heredia,Heredia

Summary

Senior finance operations leader with 12+ years of experience building, stabilizing, and scaling shared services and finance hubs across multinational environments. Proven expertise leading end-to-end Order-to-Cash and Procure-to-Pay towers, managing large cross-functional teams, and driving operational excellence across the Americas. Recognized for strong people leadership, stakeholder management, and the ability to launch and mature finance operations while embedding governance, controls, and continuous improvement.

Overview

years of professional experience

Certifications

Languages

Work History

Senior Manager – Finance Operations / Order-to-Cash

Kimberly-Clark – Global Business Services

01.2022 - 01.2025

Led large-scale finance operations teams across Order-to-Cash and adjacent finance processes within a Global Business Services model.
Acted as senior owner for OTC performance across multiple countries, overseeing billing, collections, cash application, disputes, and credit governance.
Partnered closely with Procure-to-Pay leaders to ensure end-to-end financial process alignment, controls, and handoffs.
Served as escalation point for critical operational, customer, and stakeholder issues, ensuring rapid resolution and service continuity.
Drove KPI discipline, operational cadence, and performance management across teams, improving service reliability and predictability.
Led stabilization and continuous improvement initiatives following transitions and organizational changes.

Senior Manager – Global Operations

Tek Experts – Global Business Services

01.2021 - 01.2022

Oversaw multi-regional shared services operations supporting finance and commercial processes.
Managed managers and team leads across onsite and virtual teams, driving engagement, accountability, and delivery excellence.
Standardized operational processes and reporting frameworks across regions to improve scalability and consistency.
Improved team's efficiency in over 50%

Finance Operations Delivery Manager

IBM – Transformation & Shared Services

01.2016 - 01.2021

Led finance operations teams delivering transactional finance services within global shared services environments.
Supported finance process transitions, operational stabilization, and ongoing optimization initiatives.
Ensured adherence to control frameworks, audit requirements, and contractual service levels.

Credit & Collections Leader

Oracle – Shared Services Center

01.2014 - 01.2016

Led Credit & Collections operations within a regional shared services model supporting multiple countries.
Improved cash flow performance and operational efficiency through process optimization and team capability development.

Finance Supervisor / Manager

Hewlett-Packard (HP)

01.2012 - 01.2014

Supervised finance teams responsible for billing, collections, cash applications, Credit Risk Management and operational reporting within shared services environments.

Education

Bachelor's Degree - Business Administration

Universidad Estatal A Distancia

Costa Rica

M.D. - Law

Universidad De Las Ciencias Y El Arte

Heredia

05.2001 -

Skills

End-to-End OTC oversight

Procure-to-Pay operations management

Shared Services Migration

Large-Scale People Management (Managers & ICs)

Operational Excellence & KPI Management

Strategic planning

Talent development

Data analytics

Reporting management

Corporate communications

Data-driven decision making

Lean Six Sigma for Executives, Agile Champion