Carlos Sánchez Rivas

• Orchestrated the end-to-end sales and logistics for diving courses and water tours, managing both the company's fleet and external boat operators to prevent overbooking and ensure a seamless guest experience.
• Served as the central communication hub, using a two-way radio to coordinate in real-time with sales teams across two hotels (RIU Guanacaste and [menciona el otro hotel si lo recuerdas, si no, quita esta parte]), processing their bookings into the system while simultaneously handling customer phone inquiries.
• Thrived in a fast-paced, high-volume environment, expertly prioritizing tasks among overlapping demands-including direct sales, radio coordination, and front desk management-without compromising service quality.
• Drove sales growth by conducting engaging pool-side diving demonstrations that converted interest into sales for beginner courses and PADI certifications, while also upselling authorized water and land tours.

Sports & Entertainment Animator

• Orchestrated a diverse program of daily sports and entertainment activities for resort guests. Led high-energy events including beach/pool volleyball, soccer, water polo, hiking, biking, kayaking, and snorkeling. Enhanced guest engagement by hosting contests, teaching dance classes, and serving as the Master of Ceremonies (MC) for evening shows. Earned the "Most Mentioned in Guest Reviews" award for consistently delivering exceptional guest experiences and generating positive feedback.

Sports & Entertainment Animator

• Orchestrated a diverse program of daily sports and entertainment activities for resort guests. Led high-energy events including beach/pool volleyball, soccer, water polo, hiking, biking, kayaking, and snorkeling. Enhanced guest engagement by hosting contests, teaching dance classes, and serving as the Master of Ceremonies (MC) for evening shows. Earned the "Most Mentioned in Guest Reviews" award for consistently delivering exceptional guest experiences and generating positive feedback.

• Orchestrated sales and logistics for diving courses and water tours, driving revenue growth.
• Managed company fleet and external boat operators to eliminate overbooking issues.
• Conducted poolside diving demonstrations that converted interest into beginner course sales.
• Upsold authorized water and land tours to maximize total sales performance.
• Prioritized tasks in fast-paced environment, maintaining service quality amid competing demands.

• Promoted and sold a diverse portfolio of premium land and water tours (canopy, ATV, hot springs, horseback riding, volcanic mud, and combo packages) to guests at the luxury Andaz Papagayo Hotel.
• Expertly managed complex logistics for large-group bookings, including coordinating with boat operators for jet ski, fishing, and catamaran tours. Successfully handled private catamaran charters for groups of 50+ people.
• Consistently exceeded sales targets by identifying guest preferences and recommending tailored experiences, leveraging high-end customer service skills.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.