Carlos Vargas Ramirez
Tres Rios,Cartago
Summary
Self-motivated professional, with excellent troubleshooting, customer service and data analytics skills coupled with more than 8 years of experience, offering an engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics skills and experienced in training and supervision.
Overview
7
7
years of professional experience
Work History
GO-AI Associate
AMAZON
10.2023 - 3 2024
- Watched and analyzed thousands of videos a week of the stowing action at a fulfillment center, had to understand it thoroughly and made the best use of human judgement in combination with the tools and resources to indicate the activity captured in the video.
- Operational role.
- Under general supervision, performed precise and thorough video/image annotations with high degree of accuracy and duration.
- Had to analyzed videos with a brief duration (typically between 5 and 18 seconds) annotate them with information on the products being stored at fulfillment centers.
- For business use, these videos needed to be thoroughly reviewed and annotated using the best human judgement
- Helped in maintaining stow quality at the fulfillment center.
- Worked varied hours to meet seasonal and business needs.
Owner & Manager
MERCAT DE ANITA – BAR & REST
04.2021 - 10.2023
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Planning, assigning and directing work at daily- and weekly-levels to meet business needs.
- Scheduling headcount and performing capacity planning at weekly levels
- I served as a role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service
- Established foundational processes for business operations.
- Diversified revenue streams by exploring new markets and developing innovative products or services.
- Evaluated suppliers to maintain cost controls and improve operations.
Advanced Technician DIGITAL ESCALATIONS
AMAZON
01.2018 - 01.2021
- Used different software and tools to provide real-time support and guidance for highly-escalated customer issues.
- Mentored junior technicians in advanced diagnostic techniques, fostering professional growth within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- I was appointed as an Ambassador of Expertise for the AT organization because of my tenior and exceptional metrics. As an AoE I delivered high-quality training presentations to team members, shared insights on industry best practices and advanced troubleshooting techniques to strengthen collective expertise.
- In this role, I helped resolve ambiguous issues and designed various activities, including four LAB Tournaments.
- Established effective working relationships with colleagues across departments by demonstrating strong communication skills and collaborative problem-solving abilities.
- Exceeded performance expectations by consistently meeting deadlines and maintaining a high standard of technical proficiency in all assigned projects.
- When the pandemic hit, I worked independently in this position for over a year and half.
Onboarding Specialist D2DS
Amazon
08.2017 - 01.2018
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Provided ongoing support throughout the duration of each employee''s probationary period, addressing any concerns or barriers that may inhibit performance or assimilation within the company culture.
- Facilitated open lines of communication between new hires and their supervisors, fostering a positive and inclusive work environment from day one.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
D2DS Customer Service Representative
AMAZON
01.2017 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Developed strong product knowledge to provide solutions and recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
RETAIL AGENT Customer Service
Amazon
1 2016 - 1 2017
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Helped customers complete purchases, locate orders, and join reward programs.
- Worked in a high-volume environment with the ability and flexibility to adapt to change effectively.
- Resolved customer complaints in a timely manner, ensuring satisfaction and loyalty.
- Collaborated effectively with team members to reach shared goals and improve overall organization performance.
Education
DIPLOMADO - Business Administration And Management
UNIVERSIDAD BOSTON
05.2001 -
Certification - POWER BI
UNIVERSIDAD CREATIVA
SAN JOSE 05.2001 -
CERTIFICACION - INGLES
INA – Institute Nacional De Aprendizaje
San Jose, Costa Rica 05.2015 - 2016.05
No Degree - Computer Engineering
Institute Tecnológico De Costa Rica
San Carlos 05.2013 - 2015.05
High School Diploma - undefined
Colegio Tecnico Profesional de San Carlos –COTAI
01.2006 - 2012.05
Skills
- Teamwork and Collaboration
- Analytical Skills
- Goal-oriented mindset
- Problem-Solving
- Time Management
- Fluent in English
- Interpersonal and written communication
- Flexible Schedule
- Policy and Procedure Adherence
- Team Leadership
- Computer Proficiency and Microsoft Office Package & POWER BI
Personal Information
Date of Birth: 04/11/1992
Timeline
GO-AI Associate
AMAZON
10.2023 - 3 2024
Owner & Manager
MERCAT DE ANITA – BAR & REST
04.2021 - 10.2023
Advanced Technician DIGITAL ESCALATIONS
AMAZON
01.2018 - 01.2021
Onboarding Specialist D2DS
Amazon
08.2017 - 01.2018
D2DS Customer Service Representative
AMAZON
01.2017 - 08.2017
CERTIFICACION - INGLES
INA – Institute Nacional De Aprendizaje
05.2015 - 2016.05
No Degree - Computer Engineering
Institute Tecnológico De Costa Rica
05.2013 - 2015.05
High School Diploma - undefined
Colegio Tecnico Profesional de San Carlos –COTAI
01.2006 - 2012.05
DIPLOMADO - Business Administration And Management
UNIVERSIDAD BOSTON
05.2001 -
Certification - POWER BI
UNIVERSIDAD CREATIVA
05.2001 -
RETAIL AGENT Customer Service
Amazon
1 2016 - 1 2017
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