Carlos Andres Granados Morera

• Conducted initial analysis and resolution of security incidents, adhering to established protocols and collaborating with SOC shift leads to ensure timely and effective responses.
• Executed monitoring tasks, including reviewing incoming communications and applying escalation procedures to engage relevant parties, ensuring swift mitigation of potential threats.
• Collaborated with SOC Level 2 Analysts and Security Team members to address and manage tickets, ensuring effective incident handling and resolution.
• Escalated issues to SOC Level 2 Analysts or shift leads when incidents exceeded defined response times or required further risk assessment, maintaining a proactive approach to threat management.
• Utilized Unix/Linux commands and operating system knowledge to manage logs and analyze system data for security purposes, enhancing incident detection and response capabilities.
• Applied networking principles to troubleshoot and resolve issues related to network traffic, protocols, and configurations, ensuring the integrity of network security.
• Implemented cybersecurity best practices and principles, including threat detection, incident response, and risk management, to safeguard organizational assets.
• Employed strong analytical and communication skills to evaluate security incidents, determine escalation needs, and generate detailed reports for continuous improvement.
• Led fraud analysis initiatives, investigating and mitigating fraudulent activities, and managing fraud-related tickets to ensure swift resolution and prevention of future incidents.

• Led the implementation of OneTrust for third-party risk management, integrating it with Power BI to automate reporting and analytics, significantly reducing response times to compliance tickets.
  
• Developed and managed dashboards in Power BI, providing real-time insights into vendor risk assessments and compliance statuses, facilitating informed decision-making.
  
• Collaborated with cross-functional teams, including cybersecurity and legal departments, to ensure alignment of risk management strategies with organizational objectives.

• Conducted training sessions for internal stakeholders on utilizing OneTrust and Power BI tools, enhancing team proficiency and compliance awareness.

• Reported directly to senior management, presenting risk analysis findings and recommending strategies to mitigate potential security threats.

• Spearheaded the development and execution of critical analytics, reporting, and data visualization initiatives for financial operational processes, utilizing tools such as Power BI and Excel to deliver actionable insights.
  
• Collaborated with cross-functional stakeholders, including finance, IT, and business units, to design and implement standardized and customized reporting solutions that align with organizational objectives.
  
• Led technical projects aimed at enhancing operational finance reports, analytical tools, and self-service capabilities, resulting in improved decision-making and operational efficiency.
  
• Provided guidance and mentorship to team members, fostering a collaborative environment that encouraged knowledge sharing and continuous improvement in reporting practices.
  
• Engaged with upper management to present findings, discuss strategic initiatives, and ensure alignment between analytical outputs and business goals.

• Delivered comprehensive production support for complex applications and databases, swiftly identifying issues, proposing effective solutions, and rigorously testing fixes to ensure seamless operations.
  
• Utilized advanced troubleshooting techniques and collaborated with cross-functional teams to resolve incidents, minimizing downtime and optimizing system performance.
  
• Documented and reported product/application defects with precision, following best practices to create clear, concise, and actionable defect reports.
  
• Employed defect tracking tools to monitor and manage defects throughout their lifecycle, ensuring timely resolution and continuous improvement.

• Led the full project lifecycle, including order management, file transfers, billing, intermediate processing, and secure external file transmissions, partnering with internal teams and external stakeholders across regions.

• Collaborated with global operational, technical, and non-technical business units, ensuring alignment across diverse teams.

• Translated complex business challenges into actionable technical solutions, negotiated timelines, and ensured timely execution.

• Gained hands-on experience working with cross-functional technical project teams and regularly interfaced with upper management to report progress, risks, and outcomes.

• Managed end-to-end project lifecycle tasks, including order processing, file transfers, and billing coordination.

• Monitored and validated file transfers via Mainframe, S3, WinSCP, and FileZilla, ensuring secure and timely delivery.

• Granted and managed user permissions for multiple internally developed file transfer applications, ensuring access control compliance and operational continuity.

• Oversaw daily IBM Mainframe operations, managing console events and coordinating forms distribution with precision and efficiency.

• Acted as team lead in the successful establishment of a new Mainframe operations team during the transition of services from Monterey, CA to San José, Costa Rica.

• Delivered peer training and onboarding programs to ensure seamless knowledge transfer and operational readiness.

• Provided expertise in Incident and Problem Management, including detailed tracking, root cause analysis, and permanent resolution strategies to minimize production disruptions.

• Participated in technical projects and process optimization initiatives, working closely with upper management to align goals, report performance metrics, and support continuous improvement.

• Led the implementation of Okta for identity and access management across the organization, ensuring seamless integration with both internal and third-party systems.

• Provided direct IAM support to business and technical teams, assisting with role-based access control (RBAC), user provisioning, and compliance.

• Acted as the primary point of contact for user issues, escalations, and inquiries related to access management, resolving complex problems efficiently.

• Collaborated with cross-functional teams to continuously improve IAM processes, offering tailored solutions and guiding stakeholders through access-related challenges.

• Delivered training and support for end-users and internal teams to ensure optimal use of Okta and adherence to security best practices.