Carlos Esteban Sing Rodriguez

• Provided expert technical guidance and support to business partners in implementing Microsoft-based solutions, including Azure, Office 365, and Dynamics 365.
• Designed and delivered comprehensive technical training programs to empower business partners, enabling them to maximize the benefits and effectiveness of Microsoft tools.
• Maintained strong, long-term relationships with business partners, serving as their primary technical contact and delivering customized solutions throughout the project lifecycle.
• Enhanced partner performance by monitoring outcomes and providing targeted feedback to address improvement areas, driving better results and operational efficiency.

• Led and managed cross-functional teams of consultants and professionals to deliver high-quality projects and services to clients.
• Developed and implemented strategic plans, oversaw budget management, and ensured timely and cost-effective project completion.
• Provided guidance, mentorship, and support to team members, fostering a collaborative and high-performing team environment.

• Managed a geographically distributed IT support team, consisting of 4 members in Costa Rica, 2 in Colombia, and 5 in Brazil, to deliver exceptional IT support and ensure a seamless user experience for employees.
• Oversaw procurement processes by obtaining competitive quotes from hardware providers, securing cost-effective solutions for new projects and hires.
• Implemented environmentally responsible practices by ensuring electronic waste was processed through certified recycling partners (e.g., SOLIRSA) after a three-year lifecycle.
• Ensured all new LATAM office locations met N3's security and network standards before finalizing lease agreements.

• Gained hands-on experience working across varied IT infrastructures, tackling complex challenges, and delivering tailored solutions as a newcomer to the IT field.

Key Achievements:

• Recognized as Employee of the Month for 6 out of the 11 months of tenure, demonstrating dedication and excellence in performance.
• Successfully led the migration of Active Directory to the cloud using Azure for the client PC Central de Servicios, streamlining operations and enhancing scalability.