Microsoft Office
Hi, I’m
Carlos Esteban Angulo Leal
Outsourcing Specialist
San Francisco,Heredia
Summary
Detail-oriented and methodical administrative professional with over 16 years of experience in customer service, billing, collections, and office support. Skilled in managing administrative tasks, processing invoices, and maintaining accurate records. Proficient in invoicing, debt management, and payment collection, with a strong understanding of billing systems such as NetSuite and Salesforce. Adept at resolving customer inquiries, coordinating with multiple departments, and managing high-volume tasks while maintaining attention to detail. A dependable team player with a strong work ethic, capable of thriving in dynamic environments.
Overview
18
years of professional experience
Work History
LanguageLine Solutions
Bilingual Interpreter
02.2025 - 09.2025
Job overview
- Provided accurate meaning-for-meaning interpretation between English-speaking clients and limited-English-speaking patients or customers.
- Delivered interpretation services across multiple industries including healthcare, finance, insurance, emergency (9-1-1), and business.
- Adapted quickly to a variety of scenarios, ensuring professionalism and cultural sensitivity in each interaction.
- Maintained confidentiality and adhered to HIPAA and industry standards while supporting high-stakes conversations.
- Remote
RC Maintenance
Billing Specialist
08.2024 - 01.2025
Job overview
- Managed a client portfolio, creating invoices based on client-specific rates and fees.
- Utilized BuildOps, Service Channel, and Corrigo to analyze, create, review, and correct invoices to ensure accurate billing for end customers.
- Oversaw the “Billing@” email inbox in Outlook to receive and process invoices and handle billing inquiries.
- Worked efficiently within a work order queue to ensure timely invoicing.
- Managed an invoice queue, ensuring all invoices were ready for billing and submission.
Tebra Technolog S.A
Billing Specialist
10.2022 - 02.2024
Job overview
- Managed client inquiries related to billing, accounts receivable, and payment processing.
- Assisted customers with updating payment methods and applying credits and refunds in NetSuite.
- Worked with Salesforce to resolve billing inquiries and manage a queue of cases.
- Facilitated communication via email (Billing@) and inbound calls for payment follow-ups.
- Helped AR specialists with collections and ensuring overdue balances were addressed promptly.
- Assist in managing customer data within Salesforce, assessing financial standing for collections.
DXC Technology
Life Insurance Customer Service
05.2019 - 08.2022
Job overview
- Provided support for customers on life insurance policies, including billing, payment history, and claims processing.
- Guided clients through completing policy forms, resolving billing issues, and processing death benefits or claims.
- Collaborated with internal teams to resolve complex inquiries and facilitate smooth customer service interactions.
- Tracked and documented client interactions and ensured timely follow-up for unresolved issues.
Sykes Enterprises S.A
Transaction support, Capital One
10.2016 - 02.2018
Job overview
- Handled financial disputes and provided expert assistance for customers on credit card transactions.
- Assisted in filing claims for lost or stolen cards, resolving merchant disputes, and advising clients on transaction issues.
- Offered personalized support for cardholders to ensure their issues were addressed promptly and accurately.
Perfiles Tecnológicos S.A - Hewlett Packard
Help Desk Technician
06.2014 - 08.2016
Job overview
- Provided technical support for business clients, resolving hardware and software issues, particularly for Bimbo and Pfizer.
- Troubleshot and resolved issues with laptops, printers, and software systems, meeting service level standards.
- To manage or escalate support tickets, scheduled technical appointments, and remotely accessed systems for troubleshooting.
Aegis Global
Customer Service and Technical Support
10.2011 - 02.2014
Job overview
- Delivered customer service and technical support for clients, including Shutterfly.com and Humana Health Care.
- Guided customers in resolving product or service issues and provided assistance for Medicaid and Medicare applications.
- Managed high-volume call support, ensuring a high-quality customer experience and resolving complex billing disputes.
Qualfon & ACE Global
Debt collector
01.2008 - 10.2011
Job overview
- Specialized in managing legal collection activities, ensuring compliance with FDCPA regulations for Roosen, Varchetti & Olivier Law Firm.
- Conducted outbound calls, negotiated payment plans, and sent demand letters to resolve overdue accounts.
- Collaborated with legal teams to take further action such as wage garnishments and liens when necessary.
Education
Fidelitas University
Currently Studying Systems Engineering
01.2028
University Overview
Expected Graduation: 2028
I.N.A. - Instituto Nacional de Aprendizaje
Technical English for Business
Universidad Técnica Nacional
Portuguese Language Courses
Ministerio De Educación Pública
High School Diploma
10.2016
E.S.C.A.D.I.
Programming and Systems Operator
01.2011
University Overview
Level I and II
Skills
HIPAA Compliance
Software
Netsuite
SalesForce
Windows
BuildOps
Service Channel
Corrigo
Timeline
Bilingual Interpreter
LanguageLine Solutions
02.2025 - 09.2025
Billing Specialist
RC Maintenance
08.2024 - 01.2025
Billing Specialist
Tebra Technolog S.A
10.2022 - 02.2024
Life Insurance Customer Service
DXC Technology
05.2019 - 08.2022
Transaction support, Capital One
Sykes Enterprises S.A
10.2016 - 02.2018
Help Desk Technician
Perfiles Tecnológicos S.A - Hewlett Packard
06.2014 - 08.2016
Customer Service and Technical Support
Aegis Global
10.2011 - 02.2014
Debt collector
Qualfon & ACE Global
01.2008 - 10.2011
I.N.A. - Instituto Nacional de Aprendizaje
Technical English for Business
Universidad Técnica Nacional
Portuguese Language Courses
Ministerio De Educación Pública
High School Diploma
E.S.C.A.D.I.
Programming and Systems Operator
Fidelitas University
Currently Studying Systems Engineering
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