Carlos J Aragon Oconor

Experienced manager with a proven track record in team leadership, planning, and organizational skills. Demonstrated ability to equip employees with the necessary tools for independent handling of daily functions and meeting customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach that consistently drives success.

• Enhanced Team Efficiency in SOC Management: Spearheaded a restructured Threat Detection and Response team at IBM to improve client satisfaction and streamline handling for key clients like Orbia, implementing a new schedule model (Alpha and Bravo) that significantly improved team responsiveness and reduced escalation times.
  
• Advanced Threat Detection and Response Initiatives: Successfully managed a Threat Detection and Response team, integrating expert-led threat hunting, EDR, and MDR capabilities to minimize threats and elevate proactive security measures. This resulted in a measurable improvement in early threat detection and incident resolution times.
  
• Cross-Team Collaboration and Global Implementation: Collaborated effectively with SOC Managers in India and Poland to standardize best practices and align security protocols across regions, demonstrating strong leadership in securing high-level support from senior leadership to enforce consistent global standards.
  
• Strategic Leadership in Managed Security Services: Directed Managed Security Services initiatives, focusing on scaling security operations and aligning services with client needs. This led to enhanced service reliability and contributed to a high satisfaction rate among top-tier clients.