Carlos Jose Salas Perez
Azure Cloud Engineer
Alajuela,Alajuela
Summary
Dedicated professional focused on solutions, adept at resolving technical and administrative challenges. A unique blend of customer service expertise and technical knowledge ensures efficient and effective fulfillment of customer needs. Commitment to continuous learning and application of best practices fosters collaboration and enhances team dynamics. Proven ability to adapt strategies that improve interactions and drive successful outcomes in diverse environments.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Azure DevOps Subject Matter Expert
TeKnowledge
08.2022 - 10.2025
- I earned an internal promotion to serve as a Subject Matter Expert in Internet Information Services (IIS), Web Apps (.NET and .NET Core development), SignalR, and Azure Bot Services. In this role, I led a team of fifteen engineers, mentoring them to grow both professionally and personally. I developed and delivered SignalR training programs that enabled engineers to troubleshoot the technology effectively, reducing average issue resolution time by 30%. Additionally, I led Azure Bot Services training initiatives, increasing team competency in this area by 25%. During my tenure, we consistently maintained customer satisfaction (CSAT) scores above the target of 4.75%, demonstrating sustained excellence in service delivery.
- Deep Knowledge of IIS, .NET and .NET Core, SignalR, Azure Bot Services
- Led 15 engineers, developed training programs, reduced resolution time by 30%, maintained CSAT > 4.75%
- Hybrid
Azure DevOps Technical Leader
Microsoft
07.2020 - 08.2022
- I was offered and accepted a position as Technical Leader for the Azure DevOps team—the very team we helped establish—as well as for IIS Web Apps and Browsers. In these roles, I managed the performance of fifteen engineers and provided guidance whenever they faced challenges with Azure DevOps technologies or IIS Web Apps and Browsers. I also developed and implemented processes that consistently maintained excellent performance metrics throughout my tenure. Additionally, I created a case performance review template that the team continues to use today. https://azure.microsoft.com/es-es/products/devops https://www.iis.net/
- Managed team performance, developed processes and review templates
- Expertise in Azure DevOps pipelines, IIS Web Apps, CI/CD, mentoring, compliance, security
Azure Developer Core Engineer Level 3
Tek Experts
10.2019 - 06.2020
- Along with five other Level 3 engineers, I was tasked with building a team to support key Azure Cloud components—including Web Apps, Azure App Services, Azure Policy, Cloud Services, and Azure Functions—across Microsoft Cloud products. Our team’s success was so impactful that the company asked us to create a second team. We interviewed around 15 candidates, forming the foundation of what became Costa Rica’s largest team, Azure DevOps, which supports developer repositories for companies subscribed to Microsoft’s services. https://azure.microsoft.com/es-es/products/app-service https://learn.microsoft.com/es-es/azure/governance/policy/overview https://azure.microsoft.com/en-us/products/functions
- Supported Azure Web Apps, App Services, Policy, Cloud Services, Functions
- PowerShell/CLI, ARM templates, REST APIs, performance monitoring, troubleshooting
- Hybrid
ERP Technical Engineer Level 2
TekExperts
04.2019 - 10.2019
- I start as a Level 2 engineer for Microsoft customer working on the product ERP: https://www.microsoft.com/en-us/dynamics-365/resources/what-is-erp, Dynamics 365, Enterprise resource planning solutions that help increase efficiency and improve decision-making, is a solution to help improve the business of any client. I worked taking ownership of cases helping customers, combining techincal skills with customer service.
- Supported Dynamics 365 ERP, functional and technical diagnostics, Power Platform, OData/REST APIs
- On-site
Fraud Agent
Sykes Enterprises
11.2016 - 07.2018
- Fraud detection and prevention across accounts and transactions
Web Designer
Accenture Solutions Private
11.2015 - 07.2016
- I was part of the Verizon Team, making banners in HTML5/CSS3 using TwenLite Library. I also work on bootstrap project using responsive technoogies, javascript also and at the ende I start to work a bit of Angular JS with bootstraping libraries.
- With this actions we Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
Senior Web Developer
National Instruments Corp
01.2013 - 10.2015
- After 2 years of working for EX2 Outcoding my manager talk to his boss to re-negotiate my contract so I could be part of National Instruments here in Costa Rica. My job was almost the same, developing in Freemarker language and using technologies as Javascript, HTML, CSS, AEM(little bit), as part of the Web Marketing Development Team. National Instruments Costa Rica.
- Developed responsive web designs for seamless user experience across multiple devices and platforms.
Web Developer
Ex2 Outcoding
01.2011 - 12.2012
- Working as an outsource to help National Instruments, Austin Texas Web Marketing Team when they did not have a site here in Costa Rica, first Developer to work in National Instruments in Costa Rica I might say, using Freemarker a not common CMS language, very similar to PHP, using javascript, jquery, most of the tieme to make components and use them in this tool, and working with HTML and CSS
- Engaged with the client to plan and optimize site issues and queries.
- Discussed site and app requirements with clients to produce actionable development plans.
- Provided front-end website development using HTML, Jquery, and templates estipulate by the employer.
Web Developer
Bosz Digital
12.2009 - 12.2010
- Working for Whirlpool Team, providing front-end website development using HTML, Jquery, and other editing software.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Developed custom JavaScript solutions to automate and streamline client-side interactions, significantly reducing page load times.
- Automated repetitive tasks using custom scripts, freeing up valuable developer time for more complex problems.
Web Developer
AvVenta Worldwide
07.2006 - 05.2009
- Working for General Motors web Team developing and designing web pages for brands such as Chevrolet, Buick, Saab, Hummer Developed custom web applications, resulting in tailored solutions for client needs using technologies as Macromedia Flash Actionscript 2.0, Javascript, HTML, CSS..
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
- Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
Web Developer
Interfaz Software
01.2006 - 06.2006
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
Education
Engineer's degree - Web Development
Cenfotec University
01.2005
Skills
Azure, DevOps, IIS, NET, NET Core, SignalR, Azure Bot Services
undefinedVideo Games, Sports like Muay Thai
On december 1st I will have the AZ-900 test with Microsoft to certificate myself on this services and technologies.
Timeline
Azure DevOps Subject Matter Expert
TeKnowledge
08.2022 - 10.2025
Azure DevOps Technical Leader
Microsoft
07.2020 - 08.2022
Azure Developer Core Engineer Level 3
Tek Experts
10.2019 - 06.2020
ERP Technical Engineer Level 2
TekExperts
04.2019 - 10.2019
Fraud Agent
Sykes Enterprises
11.2016 - 07.2018
Web Designer
Accenture Solutions Private
11.2015 - 07.2016
Senior Web Developer
National Instruments Corp
01.2013 - 10.2015
Web Developer
Ex2 Outcoding
01.2011 - 12.2012
Web Developer
Bosz Digital
12.2009 - 12.2010
Web Developer
AvVenta Worldwide
07.2006 - 05.2009
Web Developer
Interfaz Software
01.2006 - 06.2006
Engineer's degree - Web Development
Cenfotec University