Carlos Alfredo Salazar Carranza

• Provided Tier 1 IT support to non-technical customers through desk side support services.
• Set up accounts. (Call flow of the company, features, users, extensions, integrations, etc.)
• Assist the customer on doubts or issues about the billing of the account.
• Troubleshoot features, software and hardware, network, etc
• Case creation and follow-up.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Telephone numbers porting processes
• Provision devices
• Fielded average of many inbound phone calls to deliver support and remotely resolve service issues.
• Submitted service tickets for equipment maintenance requests.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Maintained familiarity with API and authentication mechanisms for supported products.
• Activated accounts for clients interested in new services.
• Provided support for networking protocols and characteristics.
• Collaborated with supervisors to escalate and address customer
• Floor support.
• Taking escalations.

tA

• In charge of producing canned food, as well as the verification of good conditions of each product
• Perform packaging work and code verification.
• Worked with supervisor to coordinate workflow and updated daily production team accordingly.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Trusted to perform early production testing and production operations field testing.

• In charge of servicing 150+ people per day on quick cash transactions
• I was to maintain day to day inventory and supplies, contacting vendors and validating their orders
• Also responsible for maintaining the balance sheet for each day
• Working with an average cash flow of 130.000 colones on a daily basis
• This was to be reported at the end of the week to the owner of the place
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked with customers to understand needs and provide excellent service.