Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Carlos Sanchez Castro

Azure Support Engineer, Cloud Engineer, Escalation Engineer, Cloud Security
Heredia

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Azure Support Engineer

Microsoft
03.2020 - Current
  • Implement, configure and troubleshooting multi-factor authentication, ADFS, SSO (SAML, WS-FED), DNS, ADCS and Authentication/Authorization OAuth/OpenID Connect
  • Implement, configure and troubleshooting Conditional Access Policies, Azure AD Identity Protection and Access Reviews.
  • Manage and configure Azure AD directory Groups, Users, Devices, Licenses, App registration, Enterprise application, Application Proxy.
  • Staying updated on latest Entra ID features and updates to provide accurate support. Participating in continuous learning to enhance technical expertise in Entra ID
  • Contributing to knowledge bases and documentation to assist customers and team members.
  • Training and guiding other team members on best practices.1
  • Assisting new members of team as mentor
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary

Azure Technical Lead

Tek - Experts
08.2019 - 12.2019
  • Primary technical lead for Microsoft Azure AD and Office 365. SME on SSO integration with Enterprise Apps, MFA, Conditional Access, and device enrollment, providing technical guidance across teams
  • Overseeing quality of team’s deliverables and executing quality improvement plans as needed.
  • Identifying gaps in process, technical, or case management knowledge among team and collaborating with other subject matter experts to develop improvement plan to resolve related issues.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Serving as primary point of escalation to own and resolve complex technical cases and applying technical knowledge in complex situations.

Azure Support Engineer Level 2

Tek - Experts
06.2018 - 07.2019
  • Implement and configure Azure network security, Azure Resource management security, host security, container security, security services, security policies, security alerts and application security (Azure Security Center) and Azure Key Vault
  • Implement, configure and troubleshooted multi-factor authentication, ADFS, SSO (SAML, WS-FED), DNS, ADCS and Authentication/Authorization OAuth/OpenID Connect
  • Implement, configure and troubleshooting Conditional Access Policies, Azure AD Identity Protection and Access Reviews
  • Manage and configure Azure AD directory Groups, Users, Devices, Licenses, App registration, Enterprise application, Application Proxy and Custom Domains
  • Configure and manage Azure monitor, Azure AD authentication, Azure Storage - Shared Access Signatures (SAS), Content Delivery Network (CDN) and Azure Backup
  • Analyze and view Audit logs, Sign-in logs, Risky sign-ins logs, Users flagged for risk logs, Alerts and Metrics across subscriptions and Diagnostic settings

Azure Support Engineer Level 1

Tek - Experts
San Jose, Costa Rica
03.2017 - 06.2018
  • Implement, configure and troubleshooting of following features within Azure: ADDS, Azure AD Connect, Azure AD, Privileged Identity Management, Azure subscriptions, Access Control (IAM) and Custom RBAC roles, B2B, B2C, Azure VM (Windows and Linux), Azure AD DS and Self Service Password Reset (SSPR)
  • Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
  • Researched and identified solutions to technical problems.
  • Implemented technical solutions to solve customer issues and increase satisfaction.

Education

Informatics Engineering - Computer Software And Media Applications

Universidad Estatal A Distancia (UNED)
Heredia
01.2020 - Current

Skills

Azure Subs - RBACundefined

Websites

Accomplishments

  • Microsoft Certified: Azure AI Fundamentals, 3/2024
  • Microsoft Certified: Azure Solutions Architect Expert, 1/2021 - 1/2023
  • Microsoft Certified: Azure Security Engineer Associate, 12/2019 - 12/2021
  • Microsoft Certified: Azure Administrator Associate, 02/2019 - 02/2021
  • MTA: Windows Server Administration Fundamentals, 12/2018

Timeline

Azure Support Engineer

Microsoft
03.2020 - Current

Informatics Engineering - Computer Software And Media Applications

Universidad Estatal A Distancia (UNED)
01.2020 - Current

Azure Technical Lead

Tek - Experts
08.2019 - 12.2019

Azure Support Engineer Level 2

Tek - Experts
06.2018 - 07.2019

Azure Support Engineer Level 1

Tek - Experts
03.2017 - 06.2018

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Carlos Sanchez CastroAzure Support Engineer, Cloud Engineer, Escalation Engineer, Cloud Security