Office suite
Carmen Obando Gonzalez
B.S. IN BUSINESS ADMINISTRATION WITH EMPHASIS IN BANKING AND FINANCE
Heredia,H
Summary
I have a degree in Business Administration with emphasis in Banking and Finance, and I am looking for new job opportunities that will allow me to continue growing professionally. I have extensive experience in customer service and administrative skills, as well as an intermediate level of English. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Customer Service
Concentrix
Barreal Heredia
6 2020 - Current
- Administrative reporting
- Product auditing, handling of returns and
exchange of merchandise - Invoice reception
- Handling of bank transactions
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
General Manager
Hotel La Catalina
Birri Heredia, H
8 2006 - 2 2020
- Personnel management, preparation of payroll and monthly sales reports
- Accounts receivable and payable
- Management of web pages
- Renewal of operating permits
- Processing of INS and CCSS risk forms
- Reservations, quotations and events
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Cashier
Palí
Santa Barbara, Provincia de Guanacaste
02.2002 - 07.2006
- Cash closing
- Handling of remittances
- Customer service.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
B.S. - Business Administration with Emphasis in Banking and Finance
Universidad Hispanoamericana
Heredia 02.2016 - 05.2023
High School Diploma -
Instituto Jimenez
Heredia 02.2006 - 12.2011
Skills
Intermediate Excel
Software
Website design
Timeline
B.S. - Business Administration with Emphasis in Banking and Finance
Universidad Hispanoamericana
02.2016 - 05.2023
High School Diploma -
Instituto Jimenez
02.2006 - 12.2011
Cashier
Palí
02.2002 - 07.2006
Customer Service
Concentrix
6 2020 - Current
General Manager
Hotel La Catalina
8 2006 - 2 2020
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