Carmen Patricia Gonzalez
Kirkland,WA
Summary
Independent-minded Physician Liaison demonstrating superior sales, marketing and public relations talents. An effective leader willing to interact with office personnel and decision-makers. Ready to generate referrals for a new organization. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Overview
12
12
years of professional experience
Work History
Catering Server/ Bartending
Compass Group
Redmond, WA
09.2013 - 07.2018
- Loaded and unloaded delivery van in a careful and efficient manner.
- Packaged condiments for transportation to event locations.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Set up and broke down catering services at Microsoft events.
- Prepared and maintained drink stations.
- Served plated dinners with up to 5000 courses.
- Resolved guest complaints quickly and efficiently.
- Maintained clean dining room, lobby and service areas at all times.
- Affected quick resolutions to customer problems and brought in management when needed.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality.
- Assisted guests with finding items.
- Decorated cakes, cupcakes, cookies and special occasion trays.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Maintained appropriate professional relationship with union officials.
- Kept cases and shelves clean and well stocked.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Assisted with bussing and restaging tables.
- Developed and maintained positive working relationships with others to reach business goals.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Tended to the buffet and made sure food items were replenished as soon as they ran low.
- Maintained an atmosphere of enthusiastic customer service.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Emptied and maintained trashcans and outdoor dumpster area.
- Managed bar inventory, restocked supplies and placed orders.
- Bussed and reset tables and kept dining room and work areas clean.
- Routinely carried large loads of dishes to kitchen for washing.
- Completed finishing touches such as garnishes on dishes before final delivery.
- Skillfully promoted items on beverage lists and restaurant specials.
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
- Provided friendly and attentive service.
- Worked closely with the chef to provide tasty options for guests with food allergies or intolerances.
- Set dining tables according to type of event and service standards.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Maintained complete knowledge of restaurant menu, including daily specials.
Event Planner
Excandalo Reception Hall
Phoenix, AZ
01.2012 - 08.2013
- Verified that personal and payment information on guest accounts was accurate and complete.
- Resolved service-related problems in a timely manner.
- Developed departmental objectives, work schedules, budgets and policies.
- Greeted and welcomed all guests with a smile.
- Copied, logged and scanned supporting documentation.
- Verified data integrity and accuracy.
- Responded to customer requests via telephone and email.
- Analyzed departmental documents for appropriate distribution and filing.
- Researched and updated all required materials needed for firm and partners.
Cashier Customer Service
Wendy's
Seattle, WA
01.2011 - 12.2011
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Placed special merchandise orders for customers.
- Communicated all store initiatives and promotions to customers to generate return business.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Worked with the management team to implement the proper division of responsibilities.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Followed merchandising guidelines to present visually appealing displays.
- Answered customer telephone calls promptly and in an appropriate manner.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Accurately logged all daily shipping and receiving orders.
- Politely assisted customers in person and via telephone.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Verified that all customers received receipts for their purchases.
Line Server
QDOBA Mexican Food
Seattle, WA
05.2011 - 12.2011
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Rung up purchases, gave change and issued receipts.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Took customer orders and prepared take-out items.
- Maintained appropriate professional relationship with union officials.
- Assisted guests with finding items.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Consistently kept kitchen areas clean and free of debris and water.
- Inventoried and restocked items throughout day.
- Offered enthusiastic and personable service to all customers.
- Lifted and maneuvered boxes weighing up to 40 pounds.
- Established and maintained a positive work environment.
- Filled in by showing guests to their tables when the hostess was on break.
- Set up advertising signs and displays on shelves, counters and tables.
- Received frequent customer compliments for going above and beyond normal duties.
- Quickly set up and cleared tables and stocked all service stations.
Cashier Customer Service
Burger King
Downey, CA
01.2007 - 06.2007
- Asked open-ended questions to assess customer needs.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Placed special merchandise orders for customers.
- Priced merchandise, stocked shelves and took inventory of supplies.
Server
Sizzler
Bell, CA
06.2007 - 12.2007
- Developed and maintained positive working relationships with others to reach business goals.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Provided friendly and attentive service.
Education
High School Diploma -
Central Union High School
El Centro, CA2006
Associate of Arts - General study
Imperial Valley College
Imperial, CAAssociate of Arts - communication
Bellevue College
Bellevue, WASkills
- Extremely organized
- Clerical support
- Staff development
- Public speaking
- Self-motivated
- User interface understanding
- Strong verbal communication
- Document scanning
- Excellent work ethic
- Strong client relations
- Active listening skills
- Strategic sales knowledge
- Hospitality expertise
- Conflict resolution
- Team leadership
- Skilled problem solver
- Stocking
- Motivated team player
- Safe food handling
Accomplishments
- Followed up and kept track of expected orders from court and correspondence from opposing attorneys.
Timeline
Catering Server/ Bartending
Compass Group
09.2013 - 07.2018
Event Planner
Excandalo Reception Hall
01.2012 - 08.2013
Line Server
QDOBA Mexican Food
05.2011 - 12.2011
Cashier Customer Service
Wendy's
01.2011 - 12.2011
Server
Sizzler
06.2007 - 12.2007
Cashier Customer Service
Burger King
01.2007 - 06.2007
High School Diploma -
Central Union High School
Associate of Arts - General study
Imperial Valley College
Associate of Arts - communication
Bellevue College
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