Overview

Work History

Education

Skills

Timeline

Carola Magnin

Alajuela

Overview

4

4

years of professional experience

Work History

Bilingual Costumer Service and Sales Specialist

SSG

11.2020 - Current

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Increased sales revenue by developing and implementing strategic sales plans.
Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.

Trainer

SSG

11.2020 - Current

Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Supported productivity increase and business growth through new hire training and mentoring.

Bilingual Customer Retention

SSG

11.2020 - Current

Managed high-pressure situations calmly and professionally, working diligently to resolve complex issues while prioritizing client satisfaction.
Assisted in creating departmental goals focused on enhancing customer retention strategies throughout the organization.
Conducted regular follow-up calls with at-risk customers, ensuring their continued satisfaction and commitment to the company.
Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.

Education

High School Diploma -

St Thomas

Alajuela

05.2001 -

Skills

Client Relations
Inquiry Handling

Relationship selling
Multitasks

Timeline

Bilingual Costumer Service and Sales Specialist

SSG

11.2020 - Current

Trainer

SSG

11.2020 - Current

Bilingual Customer Retention

SSG

11.2020 - Current

High School Diploma -

St Thomas

05.2001 -