Carola Magnin
Alajuela
Overview
4
4
years of professional experience
Work History
Bilingual Costumer Service and Sales Specialist
SSG
11.2020 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
Trainer
SSG
11.2020 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Supported productivity increase and business growth through new hire training and mentoring.
Bilingual Customer Retention
SSG
11.2020 - Current
- Managed high-pressure situations calmly and professionally, working diligently to resolve complex issues while prioritizing client satisfaction.
- Assisted in creating departmental goals focused on enhancing customer retention strategies throughout the organization.
- Conducted regular follow-up calls with at-risk customers, ensuring their continued satisfaction and commitment to the company.
- Reduced cancellations through empathetic listening, understanding client needs, and offering tailored support.
Education
High School Diploma -
St Thomas
Alajuela 05.2001 -
Skills
Client Relations
Inquiry Handling
Relationship selling
Multitasks
Timeline
Bilingual Costumer Service and Sales Specialist
SSG
11.2020 - Current
Trainer
SSG
11.2020 - Current
Bilingual Customer Retention
SSG
11.2020 - Current
High School Diploma -
St Thomas
05.2001 -