Microsoft Office Suite including MS Project
Carolina Alfaro
Project Manager
Heredia
Summary
Demonstrated 15 years+ experience in the Information Technology & Digital Marketing industries. Highly skilled in Customer Service, Business Processes Improvement, Customer Satisfaction, Project Management, and Team Leadership.
My career has been defined by thriving communications and building relations. Creating a community in the work environment, both internally and externally, has been the strongest tool to achieve progress.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Specialist Project Manager
Kaiser Permanente
05.2023 - Current
- Oversaw metric submission and approval tools, managed enhancement deployments, provided Level 1 technical support, and escalated issues as needed.
- Collaborated with stakeholders to standardize and align metric definitions, submissions, and approvals with enterprise business goals.
- Ensured timely completion of monthly and quarterly reporting, followed up with report owners on delays, and informed upper management of any issues.
- Reviewed and validated monthly metrics to ensure accuracy in year-to-date values, managed corrective actions for metrics in yellow or red status, and ensured clear communication on remediation paths.
- Managed and prioritized the organization's quarterly ServiceNow demands, prepared and consolidated demand lists for VP review, and maintained open communication channels with key stakeholders.
- Conducted process improvement analyses, including enhancing the printer refresh process to prevent SLA breaches and damages.
Project Manager
Fujitsu
02.2022 - 05.2023
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Identified plans and resources required to meet project goals and objectives.
Project Manager
Microsoft
07.2019 - 02.2022
- Led project teams through design, construction and launch process.
- Drove team success through shared vision and recognition of quality performance.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Provided detailed product orders based on project drawings and technical specifications.
- Maintaining program repository and leading communications
Project Manager
Lionbridge
12.2018 - 06.2019
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Achieved project deadlines by coordinating with contractors to manage performance.
Account Manager
Cheetah Digital
10.2012 - 12.2018
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Collaborated with product development team to effectively modernize and update promotions.
Senior Quality Analyst
Convergys
07.2011 - 10.2012
Quality Analyst
Stream Global Services
10.2007 - 07.2011
Service Desk Agent
Sykes Costa Rica
06.2006 - 10.2007
Education
Bachelor of Psychology - Psychology
Universidad Hispanoamericana
Heredia 02.2018 - Current
Scrum Master - Project Management
SCRUMstudy
Virtual 03.2022 - 12.2022
CAPM - Project Management
Universidad Nacional De Costa Rica
Heredia 06.2018 - 04.2019
Skills
- Critical Thinking & Problem Solving
Scheduling & Time Management
Stakeholder relationship management
Cross-functional collaboration
Effective communication
Quality oriented
Leadership & Negotiation
Software
Azure DevOps
HTML
Service Now
SAP
Languages
English
Spanish
Timeline
Specialist Project Manager
Kaiser Permanente
05.2023 - Current
Scrum Master - Project Management
SCRUMstudy
03.2022 - 12.2022
Project Manager
Fujitsu
02.2022 - 05.2023
Project Manager
Microsoft
07.2019 - 02.2022
Project Manager
Lionbridge
12.2018 - 06.2019
CAPM - Project Management
Universidad Nacional De Costa Rica
06.2018 - 04.2019
Bachelor of Psychology - Psychology
Universidad Hispanoamericana
02.2018 - Current
Account Manager
Cheetah Digital
10.2012 - 12.2018
Senior Quality Analyst
Convergys
07.2011 - 10.2012
Quality Analyst
Stream Global Services
10.2007 - 07.2011
Service Desk Agent
Sykes Costa Rica
06.2006 - 10.2007
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