Carolina Arce

- Assisting Amazon customers with any problems they have with their orders, such as: delayed deliveries, order statuses, lost items, damaged or defective items, returns, refunds, replacements, and cancellations.

-Helping customers place an order, find the item they are looking for, give them information about the item, information about promotions and discounts, delivery options, and more.

-Answer any questions about Amazon and transfer to the right department if necessary.

• Sales of medication for insured members of Humana.
• Verifying doctors’ information calling hospitals.
• Multitasking with many computer programs.
• Customer service attending the needs of the members.
• Outbound and Inbound calls.

• Assistance for Arce Productions with all the companies it has: lawyers office, tourism company, moving company, marketing company, real estate.
• Emails in English for Costa Rica Driver and GLC Lawyers.
• Payments for employees.
• Payments collector.
• Multiple and varied tasks.
• Sell tourism packages.

-Technical assistance to the insurance company in the U.S. called Blue Cross Blue Shield of North Carolina through phone calls and online chats.

-Assistance for solving hardware problems (PCs, printers, fax machines, mouses, keyboards, etc.) and software problems (Microsoft Office, Active Directory, Internet Explorer, Triole, Macess, Teradata, Rightfax, CareRadius etc.)

-I travelled with the travel agency VEMSA for student trips to work in the winter season in the state of Vermont in the US, in the two restaurants in the Stowe Mountain Lodge.

-Receive guests, take them to their tables, clean up and set up tables, assist waiters and cookers and receive calls for the restaurant reservations for dinner.

-English/Spanish translations: Translation of legal documents and participation in meetings with associates and foreign customers

- Administrative tasks: corrections of legal documents, organization of archives and half time as a secretary taking national and international calls.