Carolina Calderón Azofeifa
San José
Summary
Professional with a track record of resilience and adaptability. Embraces various roles and effectively tackles challenges. Utilizes creative thinking, seeks assistance when necessary, and maintains a growth mindset. Learns from mistakes to fuel personal and professional development. Equipped to confidently tackle future challenges with a determined and open-minded approach.
Overview
7
7
years of professional experience
Work History
Dispute Agent
Foundever
Heredia, Costa Rica
07.2024 - Current
- Managed resolution of payment disputes.
- Conducted investigations to determine eligibility for customer refunds.
- Conducted thorough investigations to prevent financial loss.
- Requires keen attention to detail throughout investigation.
Customer Service Representative
Foundever
Heredia, Costa Rica
09.2023 - 07.2024
- Addressed customer inquiries to deliver optimal outcomes.
- Proactively sought information to resolve client issues.
Kitchen Assistant
Parque Diversiones
San José, Costa Rica
09.2017 - 02.2018
- Supported main cook in creating diverse dishes such as sauces, broths, and salads.
- Provided help in multiple kitchen sections during busy periods.
Education
High School Diploma -
Colegio Nuestra Señora de los Desamparados
San José, Costa Rica12.2011
Skills
- Problem Solving Skills
- Decision Making Skills
- Critical Thinking Skills
- Active Listening
- Team Player
- Adaptability
- Research skills
- Typing Skills
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Dispute Agent
Foundever
07.2024 - Current
Customer Service Representative
Foundever
09.2023 - 07.2024
Kitchen Assistant
Parque Diversiones
09.2017 - 02.2018
High School Diploma -
Colegio Nuestra Señora de los Desamparados